Originally Posted by BigBadBuick

Not sure what you mean by that, but your snide remarks have no merit if you are ignorant enough to think that they really knocked off $2k for that dent. If anyone would look at this with some common sense, they would understand that the dent was an excuse, not a reason. If he can go get the dent popped out easy, why in the hell wouldn't carmax not only be able to, but understand that when they are looking at it? Fix the dent, take it back, they'll offer you the same thing. They are in the business to make money, period.

I'll never understand why the car business is the only business in the eyes of consumers that shouldn't make money. Fix the dent, change the fluids, detail the car, advertise the car, take the phone calls, show the car, eventually find a buyer yourself or accept the fact the carmax is going to make a profit for making it easy for you..............