Well, they can go both ways. I dont think they are overpriced for the peace of mind that they do things more than right. They have some seriously advanced equipment. I urge you to tour Red's facilities, then Engine Labs facilities.

The guys at engine labs overlook nothing. There is nothing too trivial or insignifigcant to them. If you want the job done right and your build or part to last. they can more than provide in that area too. If you want just what needs to be done to get by, they can do that too; however, that's not what they're about.

If you want "Just enough" get a quote from both places.

I know Psifactor personally, I wasn't aware she had any problems with them. I am positive however that there are always two sides to every story. Tony is an honest guy, get with him about whatever disputes you heard about and have him clear the air.
These guy's aren't "Salesmen" just out for your money, they have PLENTY of work over there. I don't know if Red's can say the same.

Get with Jeff "Cronic" about Reds, he knows the people personally and still has problems with them.

I'm giving you my honest opinion of craftsmanship/overall work quality between the two. I am in no way obliged to represent one over the other. It's just obvious when things get done right.