I used to do quite a bit of business with them, he smack talks every other shop in town (of course all shops around here do) and their customer service is a bit lacking..... Nothing like waiting 15 minutes just to finally talk to someone, and like you said - things taking far longer than they should to arrive.

I especially like ordering the cometic gaskets, which took 2 weeks too long, and when they came in he "had" to charge me $20 more because he was wrong on the price in the first place.....

Plenty of other issues, all small... but yeha that's pretty messed up.

I have yet to find a single helpfull, honest shop in town.