Experience with Brotherz Racing
Thats it and thats all
Joined: Sep 2007
Posts: 827
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well if the parts indeed got there monday and the only reason the shop did not have them was due to ups i dont see how this can be labeled as a "scam" situation does suck but its not completely their fault imo. and the $25 they charged its called business. you really think every store you see pays what you pay for the products?
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Troll extraordinaire
Joined: Feb 2007
Posts: 1,471
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i feel bad for brotherz. i have never done biz with them but they sure are getting a bad rep.. whether its actually their fault or not idk... but hopefully they can do something to turn it around.
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El Puto ©
Joined: Jan 2005
Posts: 10,286
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CUT THE FUCKING MIDDLE MAN OUT.
I think they (bro racing) just gave you a load of shit in order to get the merchandise to you when they felt like it. Them just sneaking up the Sat delivery fee is just downright wrong. UPS is always hard to deal with when it comes to you picking up pkgs from them especially in this situation. I think they owe you a refund. But I hope you learned a lesson in cutting out the middle man.
I think they (bro racing) just gave you a load of shit in order to get the merchandise to you when they felt like it. Them just sneaking up the Sat delivery fee is just downright wrong. UPS is always hard to deal with when it comes to you picking up pkgs from them especially in this situation. I think they owe you a refund. But I hope you learned a lesson in cutting out the middle man.
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back in a 4g63
Joined: Jul 2006
Posts: 2,549
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As much as this broad irritates me, I have to agree with the OP. Its a pretty stupid situation. The whole thing sounds fishy. Basically you paid them $25 to call/email Tein. 
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"All I can tell you is... the gun had an owner, something happened, and suddenly the gun didnt have an owner anymore."
"All I can tell you is... the gun had an owner, something happened, and suddenly the gun didnt have an owner anymore."
Registered User
Joined: Oct 2003
Posts: 7,369
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that is correct but they basically didnt do shit for 25 bucks but order the correct suspension the OP asked for and she had to go get the parts herself? and also taking one of the employees to the shop? she went out of her way when it couldve been delivered directly to her house.
Fap Fap Fap
Joined: Apr 2007
Posts: 499
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hmm i may not be writing this clearly, i'm coming off the wrong way.
what i was getting at is, as others are clarifying, is that you went through a shop to order you something. being as they "ARE" the middle man, you used their services in some shape or form so they were entitled to some compensation. whether or not their services were terrific, you did use them. all in all it worked out and you've got the product. but if you can avoid using a shop to install the suspension, you can save the headache down the line. have a good one
what i was getting at is, as others are clarifying, is that you went through a shop to order you something. being as they "ARE" the middle man, you used their services in some shape or form so they were entitled to some compensation. whether or not their services were terrific, you did use them. all in all it worked out and you've got the product. but if you can avoid using a shop to install the suspension, you can save the headache down the line. have a good one
www.contour.org
Joined: Sep 2005
Posts: 628
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I am starting to see more and more of these threads, and I see them dealt with the same way. OP writes about a legitimate issue, Some people empathise, and some people reveal their true nutswinging talent.
There is always one or a few people who will defend the shop no matter what the wrong doing may have been. It could be a botched LSx engine swap or unprofessional spring ordering tactics. Everybody always wants to bring up supporting your local speed shop, but shit like this makes me shop online. I get less bullshit, better customer service, and lower prices online. The only places I have been happy shopping are Automotive Engineering and Coastal Dyno. If shops want to get my business, they have to earn it. When prices are cheaper online, local shops better give me convenience, knowledgable and friendly staff, and great customer service.
I have got a list of shops I wont go back to and would even tell people to stay away from:
1. Buzz-Off window tinting: I would never go back there, and I tell everyone I know not to go there. Having a 20 minute conversation with a cocky sales person and observing an installer recognize a problem and then decide not to fix it was enough for me to make sure they don't screw over innocent customers.
2. The Tint man in lakeland: He did a decent tint job, but wanted nothing to do with me when I wasn't totally satisfied with his work. I would not go back , and have better places I will recommend to friends.
Then there are the good shops, and they get my praise 24/7.
1. Coastal Dyno: Sam is knowledgeable and was always able to accomodate my lsat minute need for a couple pulls on his dyno. I would recommend his shop to anybody
2. Automotive engineering: They have had competitive prices on the products I have ordered, and their staff are really nice.
3. Auto Safe and Sound Tinting: They get lots of praise from me. Their tint guy listened to my concerns, and I felt like he treated my car as if it were his own. There is an older guy there who is friendly offers great customer service. I recommend these guys to anybody seeking tint for their car.
4. Driven Concepts: Every time I have been there those guys have been very helpful and willing to take a look at my car issues.
In summary: A shop does not have to kiss my ass or abide by the "customer is always right" motto, but you need to be professional and curteous. A shop should not treat me like I am lucky to have them, because they are lucky to have my business.
Good service gets you repeat customers and referrals, and by the looks of what has been posted these guys don't get it. This shop has lost way more than the $30 they ripped off the OP for.
There is always one or a few people who will defend the shop no matter what the wrong doing may have been. It could be a botched LSx engine swap or unprofessional spring ordering tactics. Everybody always wants to bring up supporting your local speed shop, but shit like this makes me shop online. I get less bullshit, better customer service, and lower prices online. The only places I have been happy shopping are Automotive Engineering and Coastal Dyno. If shops want to get my business, they have to earn it. When prices are cheaper online, local shops better give me convenience, knowledgable and friendly staff, and great customer service.
I have got a list of shops I wont go back to and would even tell people to stay away from:
1. Buzz-Off window tinting: I would never go back there, and I tell everyone I know not to go there. Having a 20 minute conversation with a cocky sales person and observing an installer recognize a problem and then decide not to fix it was enough for me to make sure they don't screw over innocent customers.
2. The Tint man in lakeland: He did a decent tint job, but wanted nothing to do with me when I wasn't totally satisfied with his work. I would not go back , and have better places I will recommend to friends.
Then there are the good shops, and they get my praise 24/7.
1. Coastal Dyno: Sam is knowledgeable and was always able to accomodate my lsat minute need for a couple pulls on his dyno. I would recommend his shop to anybody
2. Automotive engineering: They have had competitive prices on the products I have ordered, and their staff are really nice.
3. Auto Safe and Sound Tinting: They get lots of praise from me. Their tint guy listened to my concerns, and I felt like he treated my car as if it were his own. There is an older guy there who is friendly offers great customer service. I recommend these guys to anybody seeking tint for their car.
4. Driven Concepts: Every time I have been there those guys have been very helpful and willing to take a look at my car issues.
In summary: A shop does not have to kiss my ass or abide by the "customer is always right" motto, but you need to be professional and curteous. A shop should not treat me like I am lucky to have them, because they are lucky to have my business.
Good service gets you repeat customers and referrals, and by the looks of what has been posted these guys don't get it. This shop has lost way more than the $30 they ripped off the OP for.
Sofa King Cool!
Joined: May 2005
Posts: 9,285
Likes: 0
A "Bad" experience is not getting your money back or the product at all...... You were refunded. You will be fine...... and for calling and bitching to Tein about the shop....shitty thing to do. FYI I don't think I know any of the guys over there and I have never done business there so I don't have any reason to stick up for the shop.
