Complaint in regards to Lack of Response

SpottedMango · 06-04-2007, 05:49 PM

Kirk has briefly touched this subject in a thread he had put up. I wanted to make sure that all our TR customers are also on the same page as well as everyone that works at Driven Concepts.

Driven Concepts is not an Internet based business, we actually occupy a pretty large store front and have a good number of employees. Due to past problems caused by employees abusing the ability to browse different Internet sites, we have blocked a good number of sites, which to include Tampa Racing. Kirk and I are the only people that can view Tampa Racing from Driven Concepts.

With that being said, during a normal business day, we have plenty of calls and other walk in customers to deal with. For those that are interested in purchasing products, have a complaint, need to speak with someone, you ALL are more then welcome to call 813-236-4500 and speak to ANYONE working at Driven Concepts. If telephone is not an option, e-mails can be sent to sales@drivenconcepts.net - We try to reply to e-mails as fast as we can, but it can take up to a few days before someone gets to it, please give us sufficent time to reply.

We do NOT live on Tampa Racing, but we cater to the community. Personally, I apprecaite the amount of work that goes into keeping this site up and the amount of information that are passed through, good or bad. With that in mind, we cater and offer to our TR customers cheaper then normal pricing, etc.

Some of you have mentioned that we have 'so many' unhappy customers, well, if these customers are unhappy and are not calling us and seeing if there's anything we can do, then there's NO WAY we can learn from our mistakes. Driven Concepts is a fairly new business and we are still learning. At times I am very flattered to be compared to other local shops such as XAT, RZ Motoring, etc......but a business that's been in business for about 1.5 years, compared to that of 6, 7, 8, 9, 10+ years, at times we might not be able to compare in the sense of experience. I know we do not have 100% customer satisfaction right now, but Driven Concepts is changing EVERYDAY and ONLY for the better.

For those long time customers of mine, that started dealing with Driven Concepts in the very beginning of DC. I appreciate your long time support! I do have to add that due to the growth of Driven Concepts, I am unable to provide the amount of personal time to each and every customer as I have before. I can assure you that ANY employee of Driven Concepts can and will offer the same type of customer service as I AM. If there's someone that you have spoken to and they have not satified your needs, there's NO need to come on TR or any other board, call and speak to the source. Call me or anyone in management and you will see a difference.

fireisoverrated · 06-07-2007, 02:35 AM

As a mechanic for DC, I second that. And will do my part as a team member to make sure your satisfied with our services. - Fontana

d5000 · 06-08-2007, 01:58 AM

Call me, Ian!

d5000 · 06-16-2007, 02:33 AM

The car is getting 9mpg OFF-BOOST and I still haven't gotten a dynograph. Call me asap for an urgent tuning appointment.

edit: This can't be good for the motor's compression running rich 24/7.

d5000 · 06-18-2007, 03:19 PM

call me, Ian.

SpottedMango · 06-18-2007, 04:27 PM

Mondays are my days off. I got your text message around 1am this morning. I must apologize that I do take some time off to myself. The shop is OPEN on Mondays, there are other employees and managers that are available to help. Please give the shop a call, speak with David, Kirk, or even Jesse. They are all VERY capable to help you with your tuning issues.

d5000 · 06-18-2007, 06:10 PM

Quote:

Originally Posted by SpottedMango

Mondays are my days off. I got your text message around 1am this morning. I must apologize that I do take some time off to myself. The shop is OPEN on Mondays, there are other employees and managers that are available to help. Please give the shop a call, speak with David, Kirk, or even Jesse. They are all VERY capable to help you with your tuning issues.

I didn't text you, I sent an email to the driven concepts email address you gave me. I wouldn't bother you on your cell phone during the weekend. I am NOT trying to be disrespectful, I'm just trying to get my daily driver 100%.

Please call me as soon as you can. I called the shop repeatedly and they're only trying to get in touch with you but no luck. Kirk is waiting to hear from you about when we're going to schedule everything 'all at once' but this issue with the tune is more urgent. I said last week to you and Kirk that I had class tuesday/thursday nights so if VJ could only see the car on monday/tuesday evenings I would have to be scheduled for monday. I was trying to see if we could have leaned the tune out this afternoon.

**shinmei2006** · 06-23-2007, 04:58 AM

good luck to ian and crew...

i have never actually purchased anything nor had my car serviced at DC but i was offered very good deals when i inquired about parts/services...

06-04-2007, 05:49 PM	#1 (permalink)
SpottedMango Driven Concepts, Tampa FL Car: 03 M45, 98 GS300, 94 Supra, 04 Silverado SS, 05 GSXR1000, 01 TL1000R, 04 GSXR600, a few more My TRGarage Wesley Chapel, FL : 403593948	Complaint in regards to Lack of Response Kirk has briefly touched this subject in a thread he had put up. I wanted to make sure that all our TR customers are also on the same page as well as everyone that works at Driven Concepts. Driven Concepts is not an Internet based business, we actually occupy a pretty large store front and have a good number of employees. Due to past problems caused by employees abusing the ability to browse different Internet sites, we have blocked a good number of sites, which to include Tampa Racing. Kirk and I are the only people that can view Tampa Racing from Driven Concepts. With that being said, during a normal business day, we have plenty of calls and other walk in customers to deal with. For those that are interested in purchasing products, have a complaint, need to speak with someone, you ALL are more then welcome to call 813-236-4500 and speak to ANYONE working at Driven Concepts. If telephone is not an option, e-mails can be sent to sales@drivenconcepts.net - We try to reply to e-mails as fast as we can, but it can take up to a few days before someone gets to it, please give us sufficent time to reply. We do NOT live on Tampa Racing, but we cater to the community. Personally, I apprecaite the amount of work that goes into keeping this site up and the amount of information that are passed through, good or bad. With that in mind, we cater and offer to our TR customers cheaper then normal pricing, etc. Some of you have mentioned that we have 'so many' unhappy customers, well, if these customers are unhappy and are not calling us and seeing if there's anything we can do, then there's NO WAY we can learn from our mistakes. Driven Concepts is a fairly new business and we are still learning. At times I am very flattered to be compared to other local shops such as XAT, RZ Motoring, etc......but a business that's been in business for about 1.5 years, compared to that of 6, 7, 8, 9, 10+ years, at times we might not be able to compare in the sense of experience. I know we do not have 100% customer satisfaction right now, but Driven Concepts is changing EVERYDAY and ONLY for the better. For those long time customers of mine, that started dealing with Driven Concepts in the very beginning of DC. I appreciate your long time support! I do have to add that due to the growth of Driven Concepts, I am unable to provide the amount of personal time to each and every customer as I have before. I can assure you that ANY employee of Driven Concepts can and will offer the same type of customer service as I AM. If there's someone that you have spoken to and they have not satified your needs, there's NO need to come on TR or any other board, call and speak to the source. Call me or anyone in management and you will see a difference.

06-18-2007, 03:19 PM	#5 (permalink)
d5000 Registered User Car: My TRGarage : 10	call me, Ian. Last edited by d5000 : 06-18-2007 at 05:59 PM.

06-07-2007, 02:35 AM	#2 (permalink)
fireisoverrated Registered User Car: My TRGarage : 10	As a mechanic for DC, I second that. And will do my part as a team member to make sure your satisfied with our services. - Fontana

06-08-2007, 01:58 AM	#3 (permalink)
d5000 Registered User Car: My TRGarage : 10	Call me, Ian!

06-16-2007, 02:33 AM	#4 (permalink)
d5000 Registered User Car: My TRGarage : 10	The car is getting 9mpg OFF-BOOST and I still haven't gotten a dynograph. Call me asap for an urgent tuning appointment. edit: This can't be good for the motor's compression running rich 24/7.

06-18-2007, 04:27 PM	#6 (permalink)
SpottedMango Driven Concepts, Tampa FL Car: 03 M45, 98 GS300, 94 Supra, 04 Silverado SS, 05 GSXR1000, 01 TL1000R, 04 GSXR600, a few more My TRGarage Wesley Chapel, FL : 403593948	Mondays are my days off. I got your text message around 1am this morning. I must apologize that I do take some time off to myself. The shop is OPEN on Mondays, there are other employees and managers that are available to help. Please give the shop a call, speak with David, Kirk, or even Jesse. They are all VERY capable to help you with your tuning issues.

06-23-2007, 04:58 AM	#8 (permalink)
shinmei2006 Tampa's #1 Boba T drinker Car: Nissan tech moderator-mobile My TRGarage Tampa : 2147483647	good luck to ian and crew... i have never actually purchased anything nor had my car serviced at DC but i was offered very good deals when i inquired about parts/services...