Do Not Go to Brotherz Racing Warning !

[unkentosh]

OK you are right about one part, not telling him about the incident. the putting stuff off and not answering my phone is BS . here are the copies of my EMAILs to him, we spoke on the phone three times(once about me giving him upgraded quality material (stainless) which i was going to trade him for free stickers which he was cool about., and spoke in person yesterday TWICE dude so.... How do you know so much about this situation since you dont work here , i didnt know you monitor how many times I answer THE phone.

one reply from them

I never mind waiting as long is its worth the wait. I need this car back
on the road Saturday for a show. Is this possible ?
>
>
>


--
Lindy Melendez
sales@813printing.com <mailto:sales@813printing.com>
http://www.ESGPrinting.com/


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another

Tomorrow ? when I spoke to Xavier I was told the car would be done in 2
days. I need to know when this will be done.

--
Lindy Melendez
sales@813printing.com <mailto:sales@813printing.com>
http://www.ESGPrinting.com/




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one more

What is the status on my car >
>
>
>


--
Lindy Melendez
sales@813printing.com <mailto:sales@813printing.com>
http://www.ESGPrinting.com/




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I replied :


I was not aware of that, it is a 2-day job of course we just need the proper
material. It seems that 2 and 1/2 in stainless is required and I am in the
process of aquiring it for a trade in which we could do some graphics . The
material runs about $13 a ft. my cost, it is not cheap stuff either it is
going to be a really nice setup. I apologize for the wait we dont want to
hold you up for nothing, we want quality work done on the car .

Thanks



Hey whats up man it Jamil from Brotherz Racing . I am trying to locate our PDF files. I want to make a trip out to your office to design some new stickers. I'm going to call you about the welding tommorow.

Thanks,

Jamil

[unkentosh]

gotta go home now

[unkentosh]

here is what a used intercooler looks like

[unkentosh]

Originally Posted by turbo-max

ouch!

it on with some two way tape man chill

[Kirk]

Originally Posted by unkentosh

here is what a used intercooler looks like

Are you on crack or something right now?

[TampasOriginalSoarer]

Originally Posted by unkentosh

here is what a used intercooler looks like

Are you fucking kidding ???

the intercooler YOUR shop damaged is 5 years old with over 15,000 miles and had NO bent/damaged fins.

if you think that intercooler you posted is what an intercooler with normal wear looks like you need a reality check.

I dont go off road with my car. you need to replace it plain and simple. along with my light support silicon hose and fix and paint my fender

[TampasOriginalSoarer]

Originally Posted by unkentosh

OK you are right about one part, not telling him about the incident. the putting stuff off and not answering my phone is BS . here are the copies of my EMAILs to him, we spoke on the phone three times(once about me giving him upgraded quality material (stainless) which i was going to trade him for free stickers which he was cool about., and spoke in person yesterday TWICE dude so.... How do you know so much about this situation since you dont work here , i didnt know you monitor how many times I answer THE phone.

one reply from them

I never mind waiting as long is its worth the wait. I need this car back
on the road Saturday for a show. Is this possible ?
>
>
>


--
Lindy Melendez
sales@813printing.com <mailto:sales@813printing.com>
http://www.ESGPrinting.com/


No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 269.23.16/1434 - Release Date: 5/15/2008 7:24 AM



another

Tomorrow ? when I spoke to Xavier I was told the car would be done in 2
days. I need to know when this will be done.

--
Lindy Melendez
sales@813printing.com <mailto:sales@813printing.com>
http://www.ESGPrinting.com/




--
No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 269.23.16/1434 - Release Date: 5/15/2008 7:24 AM

one more

What is the status on my car >
>
>
>


--
Lindy Melendez
sales@813printing.com <mailto:sales@813printing.com>
http://www.ESGPrinting.com/




--
No virus found in this incoming message.
Checked by AVG.
Version: 7.5.524 / Virus Database: 269.23.16/1446 - Release Date: 5/16/2008 7:42 AM



I replied :


I was not aware of that, it is a 2-day job of course we just need the proper
material. It seems that 2 and 1/2 in stainless is required and I am in the
process of aquiring it for a trade in which we could do some graphics . The
material runs about $13 a ft. my cost, it is not cheap stuff either it is
going to be a really nice setup. I apologize for the wait we dont want to
hold you up for nothing, we want quality work done on the car .

Thanks



Hey whats up man it Jamil from Brotherz Racing . I am trying to locate our PDF files. I want to make a trip out to your office to design some new stickers. I'm going to call you about the welding tommorow.

Thanks,

Jamil

posting these emails just digs you deeper in your hole of empty promises.
never called me back although you kept saying you were. over and over and over also
claiming it would be done in time, claiming what HIGH quality the work will be.
I told 3 people there that piping to go over the rear axle needed to be fabricated and instead of ordering u bends you order a long piece of straight pipe. I ask you how are you going to made bends and your reply is "he is going to cut the pipe at angles" ARE YOU SERIOUS MAN this is QUALITY WORK ?

[bottlefed]

I dont know anyone involved, only vocalizing an obvious trend here..

it seems like everytime you turn around there is some shady/bad customer service/drama bullshit going down here...and this jamil guy always seems to be in the middle of it.

didnt someone (xavier I believe?) say in that thread where this jamil guy said DSMs were shit and didnt need their business, that jamil would not be handling customers anymore, or something to that effect? (cant find the thread at the moment, it might have been deleted)

someone over there has got to step up and say enough is enough. the incompetence/inexperience of one person can really hurt a an entire group/business. not everyone is cut out to run a business and deal with customers day in and day out. its not easy and it is definitely not for everyone.

[unkentosh]

do you both know each other ? and the intercooler pic was supposed to be funny , came off of a wrecked R33 . your ic is fine man admit it.

[StreetRacingOnline]

Originally Posted by unkentosh

I am still at the shop right now and have been here since 3pm working so I dont understand why you didnt come up here to talk with me in person instead of making this thread . Your car will be fine theIC is not broken it going to still work just the same we will fix EVERYTHING that WE damaged. I hope you dont plan on driving the car because you are going to probably see more bent fins later, like from rocks and lil stuff that hits it since it is a front mount intercooler.

right here you admit that there are bent fins... And i have seen this car in person and it had a perfect intercooler prior to entering your shop. So your shop bent the fins, your shop has to get repaired.

Lets say i had a polished valve cover. and your shop scratched my valve cover, with your rational you are saying who cares the part still works, you will eventually get scratches on that part so no big deal...

Thats poor business practices and this situation is plain unheard of, you admit not telling the customer you damaged his car, becuse "he was already upset" Thats poor, poor business practices. What if he never found out, would you just have fixed it and never told the customer you DAMAGED his car? That right there is some shady shit.

[unkentosh]

I am trying to let people know that his intercooler is not totaled thats all. I think we can handle it , no offense.

[ekhatchboy]

So maybe work it out with him and cut him a check for the damages maybe not the whole thing but some of it like a couple hundred bucks and fix the headlight bracket and fender. I mean c'mon i had a small shop back in the day and made a promise to a customer and the motor ended up being blown and i replaced the entire motor not to metion fixed a few other issues on the car free of charge. Man up. you accepted this when you started your business so now run the business right and treat him exactly how you would want your mother to be treated if she went into a shop and they did the same thing to a brand new BMW 750... hopefully you will do the right thing.I hear a lot of good things about you guys...lets keep the goods coming.

as for the guy with the lexus give him a break and work it out with him, before you go bad mouthing him. being embarrassed of an accident is normal. if someone got bad service from your business one time because of an accident you wouldnt man up to it immediately either you would atleast have to think about what to do to fix the problem before jumping on the phone . I totally understand your aggrevation with the subject however being pissed off and bad mouthing them will not help your car get fixed or the problem to be solved. I hope you get your car back better than when it went in there! and for a MUCH better price than you had thought. just the headache.

[unkentosh]

What if he never found out, would you just have fixed it and never told the customer you DAMAGED his car? That right there is some shady shit.

[/quote]

Of course I would have told him, but the timing wasn't right b/c he was already upset about the situation. I didn't want to add fuel to the fire and I was confident that we could put his car back to the way it was. Now I've learned that no matter what you have to call the customer right away , not a day later, nor when the car is done (which is what I had planned to do). I appreciate the people who have given me advice even though some of you choose to do it in such a negative format. In the end you can bash me and the shop forever on TR or wherever, but there are some guys that just dont like drama. Unfortunetly this is a very drama oriented market that we are in so you gotta deal with it. I've never been shady to any of my customers , that word goes very far on here and its basically slander in my eyes to say that we are shady or anyone affiliated with us is shady. That was not appreciated at all and I would never post about another business or a person the way some of you guys have. I have already said my part in this matter and if there are any other questions or concerns please PM me.

[Kirk]

Jamil stop trying to close/delete this thread. Issue is not resolved, thread will remain open until so.

[turbo-max]

Originally Posted by Kirk

Jamil stop trying to close/delete this thread. Issue is not resolved, thread will remain open until so.

pwnt!