synthetique
04-29-2008, 08:41 PM
On Tuesday, April 22 I ordered a coil over set made by Tein USA from Brotherz Racing. I paid $600 even for it, including shipping. They assured me the item would be in the store in 2-3 business days as they are an authorized distributor. I called them Thursday hoping for speedy delivery of the packages, they were not there yet. I called Friday, the packages still were not there. On Friday's conversations I learned that there would be an additional $25 for shipping. UPS makes deliveries Saturdays so they once again assured me the package would be in by Saturday at latest.
Monday morning UPS attempts to deliver the item to Brotherz Racing; UPS would only take a cashier's check, certified bank check, or money order. Fine, I can understand that hold up. I attempt to find out what was going on all afternoon and heard multiple "stories" from employees, only to be called in the evening by one of the shop's employees stating that he's "in class, will give me the invoice when he gets out." At this point, I'm nearly certain I'm being ripped off and they have no intention on delivering the items. When he gets out of class he claims he has no ride as his dad who was supposed to pick him up is too drunk to drive. My boyfriend and I give him a ride to the shop expecting to be able to pick up the coil overs from UPS. He gives me the invoice receipt, tells me to get it myself from UPS, refunds $575.94 to the card I paid with as I will need to pick up a money order myself to get the item from UPS and still takes the shops' cut of the actual shipped price of $575.94. For those of you math challenged, the shop's cut was $24.06.
Tuesday morning I went down to UPS to pick up the package myself. That was a hassle in itself.
I did eventually get the item, and now I'm alerting everyone else as a public service to avoid doing business with them.
While I believe a shop should get "commission" so to say out of what they sell, I fail to see why they felt they deserved any commission, I had to pick up the item, negotiate the pickup with UPS, etc. All of these things should be the responsibility of the shop.
I've alerted Tein to their practices, as I know if I was a representative of the company I would not want my company associated in anyway with this shop.
:mad:
No cliff notes, sorry.
Note to Mods: Move this if you must.
Monday morning UPS attempts to deliver the item to Brotherz Racing; UPS would only take a cashier's check, certified bank check, or money order. Fine, I can understand that hold up. I attempt to find out what was going on all afternoon and heard multiple "stories" from employees, only to be called in the evening by one of the shop's employees stating that he's "in class, will give me the invoice when he gets out." At this point, I'm nearly certain I'm being ripped off and they have no intention on delivering the items. When he gets out of class he claims he has no ride as his dad who was supposed to pick him up is too drunk to drive. My boyfriend and I give him a ride to the shop expecting to be able to pick up the coil overs from UPS. He gives me the invoice receipt, tells me to get it myself from UPS, refunds $575.94 to the card I paid with as I will need to pick up a money order myself to get the item from UPS and still takes the shops' cut of the actual shipped price of $575.94. For those of you math challenged, the shop's cut was $24.06.
Tuesday morning I went down to UPS to pick up the package myself. That was a hassle in itself.
I did eventually get the item, and now I'm alerting everyone else as a public service to avoid doing business with them.
While I believe a shop should get "commission" so to say out of what they sell, I fail to see why they felt they deserved any commission, I had to pick up the item, negotiate the pickup with UPS, etc. All of these things should be the responsibility of the shop.
I've alerted Tein to their practices, as I know if I was a representative of the company I would not want my company associated in anyway with this shop.
:mad:
No cliff notes, sorry.
Note to Mods: Move this if you must.