Our Experience With Driven Concepts... While Thread Lasts...

[Kamikaze]

Well as most of you know on Tampa Racing, my friend Robert Kolp passed away on the Courtney Campbell Causeway back on April 22, 2007. So as a deal to the family, all of his close friends are working on fixing up his car to what he would've (or close to what) he would've wanted done to it. So the first thing we do is call up Driven Concepts...

I know Ian, you might not have much to do with this but here it goes....



:mad: 1st thing - Suspension was a must for the father. He says that he really needs to stiffen up the suspension, so we call over, talk to Ian, he says he can give us a deal based on the situation...

So the suspension is ordered, or at least that's what I thought. The guy that used to work there Jesse didn't actually put in the order, and it took a good while for the suspension to get to us.... not too bad, this isn't the problem story, here it is:

:evil: 2nd thing - Roberts car had a black hood on it, and we were going for a Vis Carbon Fiber hood.. So the day we pick up the suspension we put down a down payment for the "Vis" hood that we wanted. The guy Jesse says the orders been put in, and that it should be here in a couple of weeks. Well, about 2 weeks go by and I decided to give them a call back. Well come to find out, this Jesse guy has been fired, and before they canned him, the order wasn't put in... So the next guy in line (didn't get his name because I passed the friend off to my friend Justin because I was very pissed at this point) put in the order for the hood. More weeks passed, no hood etc, etc... So this last week I went on a cruise, came home, and told Robert's mom that I got a call from these guys saying that the hood was in. She went and picked it up after dropping me off at the house, and I went out with a friend to the dyno... Monday comes, and I get a call from Robert's next door neighbor Floyd, saying him and Robert's dad put the hood on his car... Every Monday, as per request of his mom, we eat dinner at Robert's house. So the first thing I notice is that the hood fitment is horrible, like a TR used hood. So I asked, "What kind of hood is this?" and Floyd says, "It's a Carbon Creations".... Carbon Creations for the price of a Vis?!?! Now this past week Robert's mom has been telling me that she's made repeated attempts to talk to Ian, and you guys put her on hold, hang the phone up on her, and sometimes just don't answer. This is by request that I post this, because I think this is purely unprofessional, and also she wants her money back but can't talk to anyone. I mean seriously, Ian asked to rep the shop for the discounts or whatever, but that's hard to do when we've gone through this on just two products, we still have more stuff on the list to do with his car, but I hate to say it, but it will DEFINITELY not be from you guys.. The service has been very unacceptable... :mad:

Love...

Lionell

[VolvoBoiClw]

sounds like a lot of miscommunication. I'm sure they can get it resolved. I would just go to DC and talk to em. They all seem damn good at what they do, so why would they try to screw over a dedicated project?

[hOtPiNkDRFT]

Robert's mom has been telling me that she's made repeated attempts to talk to Ian, and you guys put her on hold, hang the phone up on her, and sometimes just don't answer.

Lionell[/quote]


It would be very helpful to know whom it is that answered the phone in order to rectify...

[Griffin400]

This thread will not be deleted! Our shop is not perfect and nor have we said it is. This problem WILL be resolved.

Please call us and specifically ask for IAN if not please, please if you have time come up to the shop and you wll get a better response!

Sorry to hear about your experience!

[SpottedMango]

Lionell,

I must apologize for what's been going on.

Here's my 0.02, Carbon Creations and VIS are the SAME exact quality hoods, they both go for around the same price, the CF are all GRADE A quality. I have personally seen fitment on the hood and they are just as good as each other.

Bottomline, my supplier, without my knowledge sent us the Carbon Creation CF hood. There's nothing I can say, if you came in and requested VIS and the Carbon Creation one came and is NOT up to your standards, then we will do what we need to do to get this right.

Now, a couple of things, if you guys can accept the Carbon Creation CF hood for the quality, but you believe fitment is not 100%, bring it by the shop and we can fit it for you.

That would help me, but again, if it's not acceptable, let me know and I will take care off it.

I am offended by the statement that the thread might get deleted. I can say that I have NEVER deleted ANY negative threads that are reasonable and accurate. This is a shop forum, good or bad.......I keep it that way, no matter what.

Call me Monday and we can work this out.

Ian

[pheobo]

...
I am offended by the statement that the thread might get deleted. I can say that I have NEVER deleted ANY negative threads that are reasonable and accurate. This is a shop forum, good or bad.......I keep it that way, no matter what.

Call me Monday and we can work this out.

Ian

I have had my differences at times with DC, but Ian has always steped up like he's doing here.

Good luck.

[Mdeniz]

Carbon fiber hoods need to be be fitted proffesionally and they will still not fit like an OEM hood. Especially (which i dont know if its the case) if the car has ever been involved in an accident, just keep that in mind. Carbon Creations, VIS, etc all fit the same from my experience.

Good Luck

[Kamikaze]

Well my friend Justin (BG-33P_Hatch) has a carbon creations hood, and a friend of mine at a H-T meet had a Vis hood on his Teg, and the difference is noticeable... Anyway, I will probably have to drive up there with Fay and Justin and her husband next week to rectify the situation, I'll keep you guys posted.... Monday = dinner at the Kolp's so no can do on Monday...

[back2Nissan]

We used to sell the best carbon hoods made and they still weren't a perfect fit. There are too many variables with those type materials. Take a Lorinser kit for Mercedes $12k + and still need body work to fit perfect. I dont think you can blame the shop for the fitment of the hood. As far as the other stuff goes... I have worked in all of the fields from manufacture, retail and distributor... You can never count on any products timely arrival unless you see it in front of you at time of purchase. The manufacture will make up a time that the distributor will get it, the distributor makes up a time to give the retail store and then they have to guess and give you a time based on what they were told. This can be a couple week difference based on many different factors. Employees come and go and leave behind piles of shit for owners to clean up but this does not mean the shop is cappy... it means the person you dealt with was crappy in following-up with you on the delays. Sometimes I swear there is some UPS driver out there with the most hooked up car in the world courtesy of all the parts that were "lost" during shipping.:lol:

[I'm Phucked]

Had the same problem a while back. I ordered something, never came, and Jesse ordered it. The problem was resolved and these things happen. I won't boycott DC for a bad employee now removed; however, if the whole store had the same shop ethic then yes I would be very upset.

[SpottedMango]

Guys, as the owner of Driven Concepts, it is hard for me to take action when I have complaints that do not accompany any names. I appreciate those that have made complaints with detailed information. With detail information I am able to move forward and take action to better serve our customers.

So, on another note, if anyone out there believes that they can provide excellent customer service on behalf of Driven Concepts and needs a job.....hit me up.

[jb96s14]

sounds like typical driven concepts i dont know how many painters you guys fired while you were hacking up my car for the six months it took to get it done i reported you to the bbb after you charged me to fix the wiring problem you guys caused and i broke down again in lutz. nice move on telling me the pfc was causing the problem!! because it wasnt. you guys charged me to repair my car and you never touched it. your all very unethical. i dont know how ian can live with himself and sleep well at night knowing how many people youve screwed. (powerline,me,jj,shawn from baymimmers, the list goes on) i want you to know ive told every person that has asked about my car never to go to your shop i have flamed you all over nicoclub.com and i plan on informing everyone i ever meet anywhere about your poor customer service and qaulity or lack there of workmanship. i have found loose hose clamps on my intercooler,i still have the same wiring problem you guys charged me for fixing,the i/c pipe you hacked apart has boost leaks on the welds and i am taking it to be replaced today, the paint on the car is two different colors,there are no light bulbs at all in my corner lenses, you left wet sand dust all over everyhting in the engine bay, one of the fenders in the rear is rolled out way more then the other, i cant think of anything else right now but i will. i brought my car back to you guys three different times all three times you said it was fixed all three times it wasnt. you said you couldnt replicate the electrical problem but but i replicate it EVERYTIME I START MY CAR. all you have to do is turn the key. it is my personal opinion that you guys are incompetent and uncapable of repairing the problems you caused. ian is very unprofessional and will not return emails, calls or for that matter even speak to me in person he is always hiding behind his cubicle,(i call him oz). if you guys want to resolve this matter my email is dankindler@hotmail.com and you know my phone number. but i can gaurantee that i will never hear a word from any of you


justin r. burch

[Griffin400]

Man Justin you just opened a can of very ugly monster worms!

LET THE TRUTH SET YOU FREE JUSTIN!!!

[manifoldmike]

if you have boost leaks on the intercooler piping welds, i would need a picture or you need to stop by and let me take a look at it. i'm pretty sure you don't have leaks on the welds.

this would be the first time i've heard about it and frankly this isn't the best way to bring it up. if there is a problem, you havn't given us any chance to fix this problem.

[silvia tech]

what is funny about that is that we had the car running nfor around 5 hours without any problems. I started it close to 40 times and never had the problem. After you brought the power FC and commandcer to us We tried to start it then. The only time that I could replicate it is when the commander was plugged in. Again yes you brought it back several times to us to fix the problem but never brought us the power FC or commander. Also you want to talk about competance if it were a wiring problem dont you think that it would happen with the stock ecm and it didnt it only happened with the the power fc. so would think that since the wiring is staying the same but the ecm is changing that would tell you were the problem would lie. you paid us the first time to simply put the motor in that is what we did. You did not want to paint the whole car that is why you have to different colors of paint. You are comparing 20 year old paint to damn 2 month old paint are you kidding me. Ok we could have cleaned the job better. What is also funny is that you are so immature that you could not tell us in person that you were dissatisfied instead you acted as old as my daughter and said everything was fine and then went onto every forum flamming which will make people think about if they want to service your car.

[jb96s14]

i filled it with water it leaks from wher you cut the old bracket off. ive tried to get you guys to fix my car i wasnt looking for anything for free i just wanted my car fixed properly, three times i returned it three times i got it back in the same condition i left it in. i just want my car fixed im tired of the run around so im taking it some where else.

[jb96s14]

the problem with the wiring was happening with the stock ecu plugged in it happens with or with out the pfc and commander. i didnt leave the pfc there because they dont make them for the rb25 anymore and i didnt want to risk it being lost or stolen.

[manifoldmike]

i filled it with water it leaks from wher you cut the old bracket off. ive tried to get you guys to fix my car i wasnt looking for anything for free i just wanted my car fixed properly, three times i returned it three times i got it back in the same condition i left it in. i just want my car fixed im tired of the run around so im taking it some where else.

if you bring me the pipe or the car i would be more then happy to weld that up for you. that was my mistake and i would like to fix it.

[jb96s14]

first off you sound like my ex girlfriend trying to turn this around on me like i did something wrong when i didnt. your reply is more immature then anything. i gave you guys a list of problems i was having with the car. you can call me names and talk shit all you want on the internet i doesnt bother me ive dealt with guys like that before; grow up. when i arrived to get my car from you it was six you were closing i didnt have time to sit and inspect it when i had just got off work so i did it when i got home. i dint leave you the pfc because they dont make them for the rb25 anymore i didnt want to risk it being lost or stolen; but you when you said you absolutely needed it i brought it. the electrical problem occurs with or with out it. i gave you guys plenty of time to repair my car. plenty of chances. i never asked you for anything free,just to have my car fixed properly which you said it was when it wasnt. i was tired of getting the run around. i tried to be as nice as possible about it i wasnt trying to be a dick but i wasnt getting anywhere. i understand the paint on the car was old im not retarded but you never blended the paint onto the apillars and it is very obvious. i brought that to your attention. if you hadnt seen your car in 6 months and someone told you it was ready you would probley just want to drive it and take it home too; especially when youve been stuck driving a hyundai accent. i tried to talk to ian about the problems i was having and like the original poster got put on hold and eventually hung up on, whne the car broke daown on the side of the road they left me on hold for 20 mins then said they couldnt get my car towed for me. about the i/c pipe i didnt have a chance to bring it back to you guys i just found the leaks yesterday by filling the pipe with water it leaks from where the old bracket was cut off; i have a friend that welds pipes for a living hes gonna make a whole new set up. i just wanted my car repaired and you just gave me the run around. how many times should i bring it back to you guys before i just take it somewhere else to have it done right. just so you know there is a shop across the street from you that would be more then happy to have me back as a customer and the owner will talk to you on the phone and reply to any of your emails.

[jb96s14]

thanks for trying to help with the bad welds man i appreciate you concern i dont blame you for the mistake shit happens but i already asked my buddy jimmy to make some new pipes for me.

[jb96s14]

if you would like i will take a pic of the leak with my phone but i dont know how clear it will be

[SpottedMango]

Justin, one of the main reasons why I employ employees is because I am unable to take care of each and every customer one on one personally. If there’s a problem and something that you do not think my employees can take care of, you are more than welcome to speak to me in person or on the phone in regard to the problem(s).

A couple of things in regard to your complaints you mentioned:

Just as you know, we had a short period of time where we didn’t have a painter to do the paint work on your car. Your vehicle sat at Driven Concepts for a period of time, simply waiting for the front end to be painted and put on. I personally spoke to you face to face and suggested that we can put the stock front end back on your car and you can return for the paint work at a later time, at NO CHARGE for the extra labor. You declined the offer and told me that you didn’t mind waiting while we got the painter situation taken care of.

On top of this, we also spoke to you in regard to blending your complete vehicle due to the age of your car. We suggested to you that due to the age of your car, it will be next to impossible to match the color. You again declined the work. Now, even though you declined the work, we still went ahead and partially blended the doors in for you. So, it bothers the heck out of me when you are complaining about something about which we have forewarned you.

As for the wiring, your car was in perfect running condition prior to the wreck. All Driven Concepts did was basically wiring in the under dash plug next to the actual blue OBDI ECU connector. The wiring portion is a no-brainer, because all we had to do is match up colors between the brown style plug and the white style plug. Other work included some open wiring that we taped up to ensure there would be no short circuits. Now, the car sat at my shop for a good month or more and it was driven each and every day from the back to the front at opening and front to back at closing. It NEVER presented a problem until you came and picked up the vehicle. Now, I am not sure why, but you lied about fact that you took the stock ECU out and replaced it with your Apex-i Power FC. When you approached me with the problem the first time, you neglected to tell any of us that you had taken out the stock ECU and replaced it with the Power FC. Consequently, we spent countless man hours trying to figure out the problem. When we finally called you to let you know that we could not duplicate the problem, you came to claim your car for the second time. Again, the shorting out problem was presented in our parking lot and if it was not for one of my techs walking by, we would have NEVER known that the Power FC could have played a factor in the problem.

That’s where I am going to leave this. When customers are not telling you the whole story as to what’s happening, etc… it’s hard for a shop like ours to do our job.



sounds like typical driven concepts i dont know how many painters you guys fired while you were hacking up my car for the six months it took to get it done i reported you to the bbb after you charged me to fix the wiring problem you guys caused and i broke down again in lutz. nice move on telling me the pfc was causing the problem!! because it wasnt. you guys charged me to repair my car and you never touched it. your all very unethical. i dont know how ian can live with himself and sleep well at night knowing how many people youve screwed. (powerline,me,jj,shawn from baymimmers, the list goes on) i want you to know ive told every person that has asked about my car never to go to your shop i have flamed you all over nicoclub.com and i plan on informing everyone i ever meet anywhere about your poor customer service and qaulity or lack there of workmanship. i have found loose hose clamps on my intercooler,i still have the same wiring problem you guys charged me for fixing,the i/c pipe you hacked apart has boost leaks on the welds and i am taking it to be replaced today, the paint on the car is two different colors,there are no light bulbs at all in my corner lenses, you left wet sand dust all over everyhting in the engine bay, one of the fenders in the rear is rolled out way more then the other, i cant think of anything else right now but i will. i brought my car back to you guys three different times all three times you said it was fixed all three times it wasnt. you said you couldnt replicate the electrical problem but but i replicate it EVERYTIME I START MY CAR. all you have to do is turn the key. it is my personal opinion that you guys are incompetent and uncapable of repairing the problems you caused. ian is very unprofessional and will not return emails, calls or for that matter even speak to me in person he is always hiding behind his cubicle,(i call him oz). if you guys want to resolve this matter my email is dankindler@hotmail.com and you know my phone number. but i can gaurantee that i will never hear a word from any of you


justin r. burch

[Jordan T]

this will get deleted but heres my opinion.

i have dealt with ian 1 time, i bought a clean s13 hatch and a sil front. the only thing i didnt like is that i was not told the car had been in an accident in the rear left.

best thing for anyone to do is to order their own parts and then have the shop install (thats if you cant do it yourself). ive had the same problem in the past with DC as far as being put on hold and being hung up on.

[Griffin400]

Dude as stated before we are not a perfect shop and it may happen on other shop threads but we DO NOT DELETE negative posts or threads!

We do not claim to be a perfect shop!^

These kind of threads actually helps us better our shop and see where our problems are.

[Jordan T]

i didnt say you or any shop was near perfect, but try to pick the phones up more!

calls = business

[Griffin400]

i didnt say you or any shop was near perfect, but try to pick the phones up more!

calls = business

well come and apply for a job to pick up the phones...hard to find hard working people in this industry!

[Blue92ludesi]

"The Relationship is over"

;) srry guys but i had to throw that in there, it cracked me up.

Fact is, were only human, we all make mistakes, and you cant trust anyone to tell the truth about everything.

EDIT: The way i see it DC is doing a good job, at least IAN is trying to help, we all know its not always easy to get around to an older project right away.

[Jordan T]

i would but im not exactly a hop jump and a skip away.

[Griffin400]

tru

[jb96s14]

bro, your calling me a liar thats slanderous and ridiculous. your unprofessional just like i said before. you know for a fact this problem occured with or with out the pfc i showed your guy the car that day in the parking lot with the and with out the pfc it didnt work either way. dont try and make it look like im the bad guy here bro, you guys fucked up not me i gave you all the time in the world to make this car run right then you charged me 550 extra to repair it and the car is still broken , you never asked me to replace the front end with the stocker while waiting for the paint that i remeber and when you called and asked if i wanted to blend the paint i said i had to think about it and then called back and said to do it. but then again i barely ever spoke to you personally, your to busy on tampa racing dealing with stuff like this right? im not gonna argue with you the fact that you did a bad job on my car and an even worse job trying to make it right, its all out in the open if anyone of your customers or employees want to see it in person you can come and see my broken ass car yourselves its gonna be at YONKE IN SAFETY HARBOR thursday getting repairs made to your work. and then over at XAT to get a/c some time in then next couple weeks; ill even bring it to your next bar b que!!

[J Phat]

yes yonke racing FTW!!! well justin my buddy i have to agree with you man. you said that before this 6 month wait when you FIRST ever brought your car there tommy had it on a FUCKING FORK LIFT moving your car around (NOTE: i have also seen other cars moved around on forklifts there in person) and me and my family have personally spent over 20k at ians shop trying to get my car right. and idk how but my turbo ended up getting lost there so i got a 180 wing from ian to replace it. and i can recall a couple times when i went in there to look at some parts and i asked ian on some prices and he told me a price and i said i would be back in there a couple days later to pick it up, and when i came back a couple days later the part had not moved but the price went up a decent amount more (IE: used leather shift boot)

besides all that i had a rod knock in my old SR and i had gotten about 4 SR's in my time and i only paid about 2200 for the complete swap but ian charged me $1800 for a block JUST A BLOCK! no head or anything that one month later also thru a rod. i got a COMPLETE sr swap from yonke racing for only 2k and have not had any problems with it in over 4 months.....

but besides all that i saw my buddy justins (jb96s14) reciept and sure enough you guys did charge him for the blending... and he also claims that his hood was set on top of his car with no cloth underneath it that caused minor scratches all over the place. also he said that there was minor dings all over his passanger door. also yes there is leaks in his i/c piping, and also besides that when we were at yonke racing today hanging out we noticed that his hood wasnt even tightened down all the way. all the bolts were loose as hell and what if he was driving around and his hood flew off from that?!?!?!?!?!?!?!?????

all in all i have seen bad work at driven concepts and would not recomend going there. I have seen some good work done there but for the most part it was done on employee vehicles....

[Jordan T]

all in all i have seen bad work at driven concepts and would not recomend going there. I have seen some good work done there but for the most part it was done on employee vehicles....


i hate to say it but you made a point.

[J Phat]

hahaha reeeeeeep?

[Kouki Crisp]

+1 to jj and to jordan, AND justin. (justin this is sean. the guy u met with jj today.)

justin, I'm sorry for what has happened here, your car is gorgeous! its everything i could ever dream of in a sil40.


On another point, Something both of you forgot to add.... The factory body line that goes around the mid-section of all s13's is a sticker.
This sticker was not even removed off your panels before paint! but rather just... painted over! It's peeling off on your front bumper.

The paint job an i dunno what else. could not have come to the total of 48XX.00 dollars? he was quoted a price of like 2500 sumthin?? You guys charged 48xx+?

I was a huge fan of DC LLC. At first but as i rode in jj's sil80 (Everyday) then i started to realize that the only REALLY good work and clean jobs were done on employee cars only!!!
JJ had spent THOUSANDS upon Thousands of dollars there. 20k easy. and was bring his car back to you guys like once a month at LEAST! and i can also vouch for seeing multiple cars being transported on FORKLIFTS around the yard behind the shop.

If my car would have been on that, And I saw it... I woulda been PISSED!!


justin im sorry for your loss in all of this. and i know me and jj will not be returning to this shop.


Thanks for your time,
-Sean

P.S. Lovin' the zip tied on Silvia grille. looks SCHWEEEET!!!:D

[J Phat]

also i reffered justin to DC and he went there. but that was my mistake....

[hOtPiNkDRFT]

also i reffered justin to DC and he went there. but that was my mistake....

1. You are an assclown for turning this into a shop bashing thread.

2. DC has already agreed to comply with the original issue ( See pages 1-2)

3. Name ONE shop JUST ONE that is perfect, does everything perfect 100% of the time... Cant can you?

4. If you have an issue speak to the source don't be a baby and cry to everyone one the forum.

5.I am sure there have been times in your life where you fucked up , but were you condemned to the 100th degree like you are doing ? I think not. STFU.

One more thing.. SEE Sig for Further instructions.

[Lookin2GoFA$T]

daily dose of TRama

[Kouki Crisp]

2. DC has already agreed to comply with the original issue ( See pages 1-2)

3. Name ONE shop JUST ONE that is perfect, does everything perfect 100% of the time... Cant can you?

4. If you have an issue speak to the source don't be a baby and cry to everyone one the forum.

5.I am sure there have been times in your life where you fucked up , but were you condemned to the 100th degree like you are doing ? I think not. STFU.

One more thing.. SEE Sig for Further instructions.

Answer for number 2:
Justin does not want you to comply. i may be putting words in his mouth, but he is pretty upset at your shop.

Answer for nummer 3:
No we cant. but there a shops that do some things RIGHT (i.e. the body line sticker not being taken off for paint. and the ziptie silvia grill.

Reply to zee nummer 4:
This thread was not really a BASH persay. its jus giving some people a headup on some on the cons of your shop. if they wanted to know your pro's they would not open this thread.

no reply for 5. because we dont own a shop and we dont garuntee our work to anyone. and anyone who brings work to either I, or JJ knows already that we have not been through school and know the basic knowledge of an auto mechanic.

for christ sake im painting my own 240 and i took all the sticker off of mine...

all we are saying is treat others peoples cars how you would treat your own.

second wind is a great example.

[hOtPiNkDRFT]

Answer for number 2:
Justin does not want you to comply. i may be putting words in his mouth, but he is pretty upset at your shop.

Answer for nummer 3:
No we cant. but there a shops that do some things RIGHT (i.e. the body line sticker not being taken off for paint. and the ziptie silvia grill.

Reply to zee nummer 4:
This thread was not really a BASH persay. its jus giving some people a headup on some on the cons of your shop. if they wanted to know your pro's they would not open this thread.

no reply for 5. because we dont own a shop and we dont garuntee our work to anyone. and anyone who brings work to either I, or JJ knows already that we have not been through school and know the basic knowledge of an auto mechanic.

for christ sake im painting my own 240 and i took all the sticker off of mine...

all we are saying is treat others peoples cars how you would treat your own.

second wind is a great example.


The point of the fact is that you have 2nd hand information, you are bashing from NO PERSONAL EXPERIENCE! So grab your mouthwash and
wash away:P

[Kouki Crisp]

haterine is teh bests!

but seriously. i dont need you to work on MY car i ride with JJ everyday. seriously. i have been there with him and seen everything u have done with the car and how it was handled. EVERYTIME!

and as for justin. i saw his car before it went there and now i saw today the finished product. yes there are some things that jus look cheesy man.

[Lookin2GoFA$T]

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[00ek]

Alright here is the deal... This is Lionell and I'm at Robert's house using his computer...

1st thing, is we want the full refund, and also the money for the down payment that we thought was a Vis but it's a Carbon Creations for the $599.20 we were charged. We will bring you back your original hood.

2nd is, I will probably give you guys a call tomorrow about meeting up for this, but we probably won't make it over there until later in the week.

And to SpottedMango, a Vis and a Carbon Creations, nah, definetly not the same quality hood. I know from a dealers stand point that's the right thing to say but I'm going to have to fully disagree with that statement. I see a carbon creations hood everyday on BG-33P's hatch and when we go to meets and see a Vis hood, the difference is uncanny. Anyway, I've talked to Fay now, and she's ready to return the hood and get the money back. See ya'll later on this week hopefully.

[uyht]

I am pretty sure you can find 10-15 people from every shop that feels like and may have been screwed over. Mainly i think there are 2 sides to every story. DC has been pretty straight with me, they had a bit of money of mine for 7 mo and let me get it back with no argument when I ran into some trouble.

They also went to another shop and rescued my car with no more than 15 min warning and i did not get charged a 60 buck tow charge.

I also really think people like to bitch, its funny as hell to me that all these folks have had so many problems but they cant man up and make a thread of their own until another one gets started with folks bitchin. Follow the leader ftmfw.

[Captain Fap'n]

I absolutely love how Ian is being completely professional and not attempting to degrade anyone in this post. In all actuality it makes me WANT to go to DC, to have work done. It seems he is a very level headed business man.

[Kouki Crisp]

^uyht^ jus look at dudes sig. he's straight. cuz it's all good.

[Kouki Crisp]

I absolutely love how Ian is being completely professional and not attempting to degrade anyone in this post. In all actuality it makes me WANT to go to DC, to have work done. It seems he is a very level headed business man.

yea. there could be a second side to that to. NOT SAYING ANYTHING ABOUT IAN! but im jus simply stating that what u see in the store or anything could be different when he's laughing his way to the bank dude.

ANYTHING can happen. goto DC LLC.<----Key letters there. and have alot of work done. i wish the best to you.

also i will admit ian has handled SOME situations very good. im not so much bashing on him. but the guys who sit in the shop on TR all day. but that goes for any tuner shop...

[Shadytrixta1]

^ So hopefully that wasn't directed towards me because I feel i've helped you as best I could personally!As far as I knew we were friends persay...I mean shit I do remember a time back in the day helping you in the parking lot trying to help fix/diagnose your car for free on shop time putting my ass on the line!

[Kouki Crisp]

^ So hopefully that wasn't directed towards me because I feel i've helped you as best I could personally!As far as I knew we were friends persay...I mean shit I do remember a time back in the day helping you in the parking lot trying to help fix/diagnose your car for free on shop time putting my ass on the line!

cody honestly.. you are absoluetly right. i did not forget that. you and there was one other guy there. that i havent seen around lately. but yes this is NOT directed towards you in the slightest. i was actually waiting to see when u would jump on this because i was going to say it didnt involve you lol

[Shadytrixta1]

I just dont like when people say, oh well everyone up front is retarded because that includes me.I feel like I am being personally attacked when unless there is something I did wrong, kind of upsets me.Dont get me wrong though, if there is anything I can do or change for the better of the customers im all about constructional critism!

[Kouki Crisp]

I just dont like when people say, oh well everyone up front is retarded because that includes me.I feel like I am being personally attacked when unless there is something I did wrong, kind of upsets me.Dont get me wrong though, if there is anything I can do or change for the better of the customers im all about constructional critism!

Never said anyone there was retarded. lol im jus saying the work in the shop is kinda slow. and sometimes things are said and dont get done. and i know people who have left things there and they mysteriously vanish. AGAIN not blaming anyone. shit happens. but thats wierd man.

anyway cody nah man were straight ur a great guy. i got nothing on you man. every encounter ive had with u has been positive.

[Griffin400]

anybody else has a problem with DC there are 9 viewers..might aswell come out

[Kouki Crisp]

anybody else has a problem with DC there are 9 viewers..might aswell come out

^^^AMEN

[Griffin400]

lets get some shit resolved people!

JJ PHAT you just opened a big can of doo doo worms...let the truth set you free too! Your side has been told ...now DC's turn with proof!

[Jordan T]

id say order a vis hood now and have it ready for him by the time he gets over there.

[Griffin400]

i say shhhh...its will be resoloved

[Kouki Crisp]

id say order a vis hood now and have it ready for him by the time he gets over there.

+1 and J Phat wont be on his comp till tmrw in the AM

[hOtPiNkDRFT]

http://lc.fdots.com/cc/lc/5d/5dab6da03d853227e44f58a6b863035a.gif (http://www.tamparacing.com/forums/%3Ca%20href=)

[Griffin400]

looks like the thread has LASTED awhile hey

[hOtPiNkDRFT]

:w/stupid:...jk lol

[SpottedMango]

What should a shop owner do in this respect? I guess I will go step by step and not try to make this last too long.

Justin, you claim it sounds like the typical “Driven Concepts”, not sure what that exactly means. First off, it gets to me when this becomes a thread full of personal attacks towards me. I do not mind taking all the blame when things happen at my shop, simply, because it is my shop. In the past few weeks, I have not personally dealt with you, nor have I personally told you anything that you’ve claimed that I had said or done. I am a very easy person to deal with and anyone that knows me knows that. What bothers me the most is the fact that you have NEVER brought up anything negative while at the shop. Why do it here? If there are problems, why not bring it up to the people that matters? I am not going to sit here and argue with you, it doesn’t help the situation. I know what we have done and quiet frankly, a company cannot correct anything, unless these problems are brought up to our attention. We stand behind our work and if you would have brought up these problems in person, then I would have very well corrected what I could. But when you and I did a walk around the vehicle, you were more then happy with the paint, more then happy with the roll of the fender, etc….I can go on and on, but what happened between when you were here and after you left?

Jordan T, this is the first I’ve heard about the car that I sold you 3 years ago? With the rear end being hit? Not quite sure what you are trying to accomplish, but to bring up something that happened 3 years ago…..Not too much more I need to say.

J Phat, well, let me put it this way; your father is a defense lawyer, so ask him what slander means. For a person your age and after how I’ve treated you, opening your eyes to those people that have actually taken advantage of you, but this is what I get for being a nice guy. You claim you’ve spent $20k at Driven Concepts, you claimed that we charged you $1800 for a short block, etc……How about posting some receipts from us and prove me wrong. Driven Concepts is a legit business and with that, we have to keep records dating back a good while. If you want to come by and compare records, I will be more then glad to do so with you. Also, if you ask your father, he even asked me on several accounts as to when warranty Driven Concepts will give you for the motor your purchased. With your father’s profession and with your claim that your vehicle took a shit again, within a month’s time, I can make a good argument that I would have gotten some sort of correspondence from your father, asking me to honor up my end of the bargain. You know precisely what I am talking about, the shop that did your swap the first time around, in which the motor blew while driving home after taking delivery got a similar letter from your father. So, unless he felt Driven Concepts are within their legal rights, we would have gotten the same form of threat, but I think he saw past that, or…..your claim that your car blew up after the first month was just….a lie?

Kouki Crisp, where do you get off on this? You said something to the effect that the people in the front office, etc…..well, there are at any given time 3 people up in the front office. One to include me, Cody, and someone else, each and every time you came in with JJ, you spoke to either me or Cody. So, you claimed that you were there every step of the way with JJ, then you must have meant me, me being the one upfront that does nothing. What justification do you have with those accusations?

On a different note, it’s funny that J Phat and Kouki Crisp were just at Driven Concepts last Thursday, trying to purchase something. All these complaints would have been better handled at Driven Concepts.

Guys, Driven Concepts messed up on the carbon fiber hood order. Replacement hood, refund on the hood, no restocking fee, WHAT EVER, I am a standup business owner, I don’t care what people say, I will do what’s right to make it up. If something goes wrong, I will take care off it. We have HUGE signs posting that we are not responsible for lost or stolen items, etc……but, I think Driven Concepts are the only ones that go out of our way to make up to the customer. In any event, I consider these all to be cheap shots, if you have a complaint, there are other avenues on filing complaints that will make or break a company. If you are simply here to voice some bull shit, because one of your friends didn’t get the best treatment, please stay out. For example, if I spent $20k at a place and walked out with a car that blew up after a month, I’d be contacting BBB, Department of Agriculture, etc…..and not sit here and complain in the hopes that people will come on in and read it. There are two sides to every story, but if I was on the consumer side, I would have done a lot more then to just sit on the internet and vent.

This thread WILL stay up and that’s it. I don’t care if you are on behalf of DC or a customer, anything that has nothing to do with the subject, a valid concern, etc, will be deleted without explanation. Driven Concepts operates on the principle that complaints such as these will stay for anyone to read. Unlike other companies, we really have nothing to hide and we are not here to lock and make it seem as if we are always right, 100% customer satisfaction. I treasure each and every customer, but I also must apologize that I am unable to speak with every single customer. For those that have had bad experiences with Driven Concepts, well, the best gesture I can offer is if we had another chance, we will do everything we can to correct any past mistakes. If we are not worthy of that business, then I have nothing else to say and apologize for the bad experience.

[Griffin400]

This Is The Can Of Doo Doo Worms^

[Hostetler]

anybody else has a problem with DC there are 9 viewers..might aswell come out

well as a matter of fact i do! you havent given me a hug in god knows how long!lol u better be out on weds. night!

[Griffin400]

fag ^lol

[SpottedMango]

Also, for those that keep on pointing the finger that we delete or lock any type of negative threads.....OPEN YOUR EYES. I think, besides 2nrwerks, we are the ONLY shop forum that has remotely anything negative catering to Driven Concepts. I just can't fathom all other businesses are perfect in every sense. I employ a TR admin and I've asked him to kindly leave anything in the DC forum for me to lock or delete. Other shops are fast on the draw to lock or even delete and claim the fact that TR does not condon shop bashing. Wake up, read through our forum and others, or any other section on TR, anything negative would have been deleted way before any of you even had a chance to post. Good or the bad, it's here to stay.

[Hostetler]

But on a serious note guys,

like it has been said in this thread a 100 times,no one nor shop is perfect.things happen.through the time my gold car was at Driven Concepts, Ian and I didnt always see eye to eye. but it was due to miss communication on both parties. we resolved everything in a professional manor, and got the job done.i have no complaints what so ever towards the shop or current employees...well maybe that i havent got to ride in teh skyrine yet,lol.

as a former employee of DC i know first hand how busy Ian is every day. if you have an issue call them,they WILL take care of the issue or problem you have in a professional manor.if you feel that the problem can not be resolved over the phone, call and ask your sales professional to make an appointment to meet with Ian or someone that can help you directly with your issue/problem.

but thats just my .02

-Ryan-

[hOtPiNkDRFT]

But on a serious note guys,

like it has been said in this thread a 100 times,no one nor shop is perfect.things happen.through the time my gold car was at Driven Concepts, Ian and I didnt always see eye to eye. but it was due to miss communication on both parties. we resolved everything in a professional manor, and got the job done.i have no complaints what so ever towards the shop or current employees...well maybe that i havent got to ride in teh skyrine yet,lol.

as a former employee of DC i know first hand how busy Ian is every day. if you have an issue call them,they WILL take care of the issue or problem you have in a professional manor.if you feel that the problem can not be resolved over the phone, call and ask your sales professional to make an appointment to meet with Ian or someone that can help you directly with your issue/problem.

but thats just my .02

-Ryan-


Thanks Ryan:D

[Hostetler]

Thanks Ryan:D

No, Thank You,lol

I only speak the truth and give my recommendations on how getting the issue/problem resolved, quickly and professionally.

[Kouki Crisp]

Kouki Crisp, where do you get off on this? You said something to the effect that the people in the front office, etc…..well, there are at any given time 3 people up in the front office. One to include me, Cody, and someone else, each and every time you came in with JJ, you spoke to either me or Cody. So, you claimed that you were there every step of the way with JJ, then you must have meant me, me being the one upfront that does nothing. What justification do you have with those accusations?

On a different note, it’s funny that J Phat and Kouki Crisp were just at Driven Concepts last Thursday, trying to purchase something. All these complaints would have been better handled at Driven Concepts.


I was not directing the TR usage upfront towards you.
You are the owner/manager/CEO you can do whatever the hell you want. as long as business remains clean. the ONLY reason i jumped in this thread was to vouch for the accusations on jj. and yes i threw in some of my own thought. but if we talked about it in person, your right. things would have worked alot better. everyone was angry earlier mostly cuz there WAS a few shiesty things i noticed quickly about justins car.

honestly, your right. i dont know shit about his side of the story. or how true it is. all i know is what he pointed out to me today and the leaking coldpipe and the dings he says werent there. some over spray or wetsand dust all in the engine bay. jus little things man. he claims to have tried HARD to get you to fix. and says you were avoiding him. all i know about your shop is what i have personally seen. therefore i dont know BOTH sides of the story at first. you handled your end well and i can appreciate that!
MY personal service. the VERY little it has been has actually been satisfied. with the tires u hooked me up with for cheeeep to drive on 275 home an stuff. and havin cody, an that other guy (forgot his name) to come help me find my miss in my KA

you guys have helped me out alot. like i stated before i was jus vouching for what i have seen on the 2 cars. maybe it was miscommunication from the owner of the car to the shop.

i dont know. i didnt know. never did.

and as for us being in there last thursday or friday we looked EVERYWHERE for S13 coils and NO ONE had them. XAT told us they had them in stock. we went to buy? different story.

eaither way we ended up trying your shop as one. nothing against you. of course we would have looked there!

You have a great shop, it's fuckin baller material. jus sometimes it seems like there is some slack. but like u stated NO 1 Shop is perfect. everyone fucks up/forget/whatever you handled this in a very professional manor an i respect that. sorry for your time on my part. i jus hope if they do come to some kind of agreement with you. things could be worked out. maybe u should give each of them a courtesy call? im sure u have there numbers. jus talk to them. ask them how they are liking there car. ..iunno dude, just a suggestion.

again sorry 4 ur time.

-l8er..

EDIT: Also Ian. my name is Sean. u knew that. im sure u jus couldnt think of it at the heat of the thread. but you know me dude. lol

[GsEclipse02]

What should a shop owner do in this respect? I guess I will go step by step and not try to make this last too long.

Justin, you claim it sounds like the typical “Driven Concepts”, not sure what that exactly means. First off, it gets to me when this becomes a thread full of personal attacks towards me. I do not mind taking all the blame when things happen at my shop, simply, because it is my shop. In the past few weeks, I have not personally dealt with you, nor have I personally told you anything that you’ve claimed that I had said or done. I am a very easy person to deal with and anyone that knows me knows that. What bothers me the most is the fact that you have NEVER brought up anything negative while at the shop. Why do it here? If there are problems, why not bring it up to the people that matters? I am not going to sit here and argue with you, it doesn’t help the situation. I know what we have done and quiet frankly, a company cannot correct anything, unless these problems are brought up to our attention. We stand behind our work and if you would have brought up these problems in person, then I would have very well corrected what I could. But when you and I did a walk around the vehicle, you were more then happy with the paint, more then happy with the roll of the fender, etc….I can go on and on, but what happened between when you were here and after you left?

Jordan T, this is the first I’ve heard about the car that I sold you 3 years ago? With the rear end being hit? Not quite sure what you are trying to accomplish, but to bring up something that happened 3 years ago…..Not too much more I need to say.

J Phat, well, let me put it this way; your father is a defense lawyer, so ask him what slander means. For a person your age and after how I’ve treated you, opening your eyes to those people that have actually taken advantage of you, but this is what I get for being a nice guy. You claim you’ve spent $20k at Driven Concepts, you claimed that we charged you $1800 for a short block, etc……How about posting some receipts from us and prove me wrong. Driven Concepts is a legit business and with that, we have to keep records dating back a good while. If you want to come by and compare records, I will be more then glad to do so with you. Also, if you ask your father, he even asked me on several accounts as to when warranty Driven Concepts will give you for the motor your purchased. With your father’s profession and with your claim that your vehicle took a shit again, within a month’s time, I can make a good argument that I would have gotten some sort of correspondence from your father, asking me to honor up my end of the bargain. You know precisely what I am talking about, the shop that did your swap the first time around, in which the motor blew while driving home after taking delivery got a similar letter from your father. So, unless he felt Driven Concepts are within their legal rights, we would have gotten the same form of threat, but I think he saw past that, or…..your claim that your car blew up after the first month was just….a lie?

Kouki Crisp, where do you get off on this? You said something to the effect that the people in the front office, etc…..well, there are at any given time 3 people up in the front office. One to include me, Cody, and someone else, each and every time you came in with JJ, you spoke to either me or Cody. So, you claimed that you were there every step of the way with JJ, then you must have meant me, me being the one upfront that does nothing. What justification do you have with those accusations?

On a different note, it’s funny that J Phat and Kouki Crisp were just at Driven Concepts last Thursday, trying to purchase something. All these complaints would have been better handled at Driven Concepts.

Guys, Driven Concepts messed up on the carbon fiber hood order. Replacement hood, refund on the hood, no restocking fee, WHAT EVER, I am a standup business owner, I don’t care what people say, I will do what’s right to make it up. If something goes wrong, I will take care off it. We have HUGE signs posting that we are not responsible for lost or stolen items, etc……but, I think Driven Concepts are the only ones that go out of our way to make up to the customer. In any event, I consider these all to be cheap shots, if you have a complaint, there are other avenues on filing complaints that will make or break a company. If you are simply here to voice some bull shit, because one of your friends didn’t get the best treatment, please stay out. For example, if I spent $20k at a place and walked out with a car that blew up after a month, I’d be contacting BBB, Department of Agriculture, etc…..and not sit here and complain in the hopes that people will come on in and read it. There are two sides to every story, but if I was on the consumer side, I would have done a lot more then to just sit on the internet and vent.

This thread WILL stay up and that’s it. I don’t care if you are on behalf of DC or a customer, anything that has nothing to do with the subject, a valid concern, etc, will be deleted without explanation. Driven Concepts operates on the principle that complaints such as these will stay for anyone to read. Unlike other companies, we really have nothing to hide and we are not here to lock and make it seem as if we are always right, 100% customer satisfaction. I treasure each and every customer, but I also must apologize that I am unable to speak with every single customer. For those that have had bad experiences with Driven Concepts, well, the best gesture I can offer is if we had another chance, we will do everything we can to correct any past mistakes. If we are not worthy of that business, then I have nothing else to say and apologize for the bad experience.

In a way I see how these people feel because I have felt the same with a shop in the past. I did come online saying how I felt about the situation and (vented) about my dislikes of that shop( how I felt I was ripped off). In the end it did no good, I was still stuck with the problem and more money was coming out of my pocket. 6 months later the owner still wanted to make things better he ended up finishing my project ( also paid for another shops labor that had been done and let me pay at cost for his employee to work on my car).

I wish i would have taken an hour out of my day to talk to him, it would of saved a lot of drama.

Ian I see were you are coming from in more ways then one ... Normal people who have never seen how it is to run a shop just don't know. I have order parts from vendors for a shop before and its amazing how they can mess up the littlest things, but it happens. Well thats my .02

[TIM TIM TIM]

in my dealings with DC which doesnt involve work being done, the only complaint I have is with your guys front desk, I dont know any names and im not one to point fingures. if you fix the problems like you say you do/will then im all for your shop and I have seen some good work come out of that shop. Just with my .02 the front desk needs to be recreated fresh or the guys running it need to have some sort of incintive or somthing.. Not trying to tell you how to run your business, just trying to help.

[Jordan T]

im not readin all this but ian i was stating the only problem IVE had with your company, no matter long ago it happened. i still thought i should have been told about it. it was in the cars maintainence records and everything.

[SpottedMango]

I don't exactly know who you are! Introduce yourself if you are ever around me, please. Thank you for posting, I know at one point in time there, you and I had some differences, not sure why, but there was.

What I need to explain is the fact that I am very level headed. It's hard for me to get worked up about things, I am 30 and have learned through experience how to handle things. It's not that I am trying to brag, but the longer you live, the more you learn from your mistakes and how to handle situtations.

For those that have been by my shop, I think you can at least get an idea that Driven Concepts is NOT a 'flyby/overnight shop'. I have tried very hard to provide all our customers with what I have had in mind as an ideal shop. I was once like a lot of people here on TR, couldn't turn a wrech and had to rely on shops like Driven Concepts. The difference between Driven Concepts and other shops in the bay area are fairly obvious. I try to carry the harder to find parts that everyone needs, but no one cares to carry. We try to provide an atmoshpere a 'speed' shop should have. My business partner and I built Driven Concepts from the ground up and have put back all our money back into the business to make what it is today. It's hard work guys!

To paint a perspective for everyone, we have 4 telephone lines and these lines are constantly ringing at any given time. From before we open, till after we are closed. During our busy season, with 4 of us up front, it's still hard to handle all the customers the way I'd like to. We have at all times, at least 10~20 projects sitting in the back shop area awaiting work to start. These are facts, stop by, chill out with us and see what it's like to live in the sportcompact world.

Anyways, people call the shop and ask me by name, because I am the owner, I am the person that everyone thinks will give a better deal. When they can't get a hold of me, they consider it to be bad customer service. I've said this before, but when you have problem using Microsoft, do you call and speak with Bill Gates? and when you can't get a hold of him, do you bitch and complain about customer service? People need to understand one simple fact - as much as I would LOVE to help each and every customer of mine, it's NOT possible. I know for a FACT that if I dealt with ALL Driven Concepts customers, EVERYONE would be more then satisfied. For those occasions that someone may experience something not up to par, I would know right away and make it right. But in order for me to deal with all our treasured customers, that would mean bills won't get paid, taxes won't get paid, who will deal with suppliers and distributors, who will deal with advertising, who will deal with payroll......I can go on and on. THIS IS WHY I HAVE EMPLOYEES! I know at times, people that don't own the shop could careless about their jobs, but try to speak with people that I pay! Remember to ask for a name when you speak to someone, this way if you experience bad service, I can put a name to the shitty service at hand.



In a way I see how these people feel because I have felt the same with a shop in the past. I did come online saying how I felt about the situation and (vented) about my dislikes of that shop( how I felt I was ripped off). In the end it did no good, I was still stuck with the problem and more money was coming out of my pocket. 6 months later the owner still wanted to make things better he ended up finishing my project ( also paid for another shops labor that had been done and let me pay at cost for his employee to work on my car).

I wish i would have taken an hour out of my day to talk to him, it would of saved a lot of drama.

Ian I see were you are coming from in more ways then one ... Normal people who have never seen how it is to run a shop just don't know. I have order parts from vendors for a shop before and its amazing how they can mess up the littlest things, but it happens. Well thats my .02

[SpottedMango]

Thank you for the comment. Here's one problem that I see with what you said. I hear from EVERYONE, they don't want to point fingers. How should someone learn from their mistakes? How can a shop like Driven Concepts correct problems if we are not told? These are constructive criticism, in another words, you are not here to stir up trouble, rather trying to help someone/some place to better themselves to suit your expectations, therefore patron/spend your money with us. I am here to make money and that's what a business is out there to do. If a customer like you, have a problem, let us know. Because if it means that you are not going to spend your money at my shop, because of something simple, I don't think it's smart for a business owner like me not to listen to what customers like you have to say.

I appreciate VERY much for comments like yours. Not here to bash, but to make a point on how my business can strive. I believe it's very honorable to make great suggestions, rather sit behind a keyboard and criticize and making false claims.


in my dealings with DC which doesnt involve work being done, the only complaint I have is with your guys front desk, I dont know any names and im not one to point fingures. if you fix the problems like you say you do/will then im all for your shop and I have seen some good work come out of that shop. Just with my .02 the front desk needs to be recreated fresh or the guys running it need to have some sort of incintive or somthing.. Not trying to tell you how to run your business, just trying to help.

[-faded-]

from my experiences with DC and Ian is Ian tries to make everyone happy and gets caught up in alot of things but he will do his best to help you out and make the siutation correct. aslo youll notice that he hasnt given any excuses, locked the thread, and he even welcomes the complaints. his shop is new and he wants to learn from his mistakes. that shows the guys takes great pride in his work and wants to please his customers. i think DC could use a little more quality customer service help at the shop so Ian can handle the behind the scenes work and things run would run much smoother. he cant do everthing by himself.

i ran into a situation with DC where my wheels i ordered ended up being alot later than they were supposed to. i already had my wheels sold in the mean time. the buyer who wanted my wheels couldnt wait any longer so Ian lent me a set of wheels so i didnt lose out on my $$$. also he ended up going with someone else to get my wheels, paid more for them and didnt charge me extra. he is actually losing money in my deal. he also threw in other things due to me having to wait for my wheels. that shows he will do what it takes to keep his customers.

no matter the fuckup with the wheels, Ian, I am still a proud DC customer.

[J Phat]

J Phat, well, let me put it this way; your father is a defense lawyer, so ask him what slander means. For a person your age and after how I’ve treated you, opening your eyes to those people that have actually taken advantage of you, but this is what I get for being a nice guy. You claim you’ve spent $20k at Driven Concepts, you claimed that we charged you $1800 for a short block, etc……How about posting some receipts from us and prove me wrong. Driven Concepts is a legit business and with that, we have to keep records dating back a good while. If you want to come by and compare records, I will be more then glad to do so with you. Also, if you ask your father, he even asked me on several accounts as to when warranty Driven Concepts will give you for the motor your purchased. With your father’s profession and with your claim that your vehicle took a shit again, within a month’s time, I can make a good argument that I would have gotten some sort of correspondence from your father, asking me to honor up my end of the bargain. You know precisely what I am talking about, the shop that did your swap the first time around, in which the motor blew while driving home after taking delivery got a similar letter from your father. So, unless he felt Driven Concepts are within their legal rights, we would have gotten the same form of threat, but I think he saw past that, or…..your claim that your car blew up after the first month was just….a lie?

so you are calling me a liar ian? lol.... well actually my motor did shit out within the first month. also ian how did you stop people from taking advantage of me? DC is the FIRST shop i went to man.... steve baker and ray z built my car but you are the first place i went to after i got it. and just FYI my dad was sick of your business and he personally thought you were ripping me off. if he didnt think that then my car would be there getting work done to it all the time LIKE IT WAS. but my dad said he will not spend another dime there. and i came to the shop about 3-4 days ago to look for coilovers. the only reason i came there is because xat racing said that they had s13 coilovers in stock but they got confused and only had s14 coils, before i came to DC i called jdm market, z fever, central automotive, and yonke racing. then i went to your shop. and i got the $1300 price from you and then called my dad and he asked where i was and i said DC and he said quote on quote "hell no" ian my dad would have written you a letter BUT he was sick of dealing with DC, the money isnt a problem for me or my father. and i recall me being in DC everyday to buy something. like 1.5k in suspension (which wasnt coilovers) and yes you did charge me $1800 for a shortblock. and yes i do have ALL my receipts from DC. and i will be more than happy to take pics of them and post them in this thread in a little bit. ian you painted my boy kevins sil80 (HellOfAPrizeFght) pearl blue for 2.5-3.2k and you told me it would cost me 4.6-5k..... how can you explain that? the cars were the same and i wanted the same color. and just another thing i have to add is that Ray Z. and Steve Baker built my car, and Ray told me that they got all the parts from DC. so even though i didnt personally go to DC and pay you, i paid Ray and Steve and they went to you. that was about 8.5k all together. idk if they got everything there but im sure that they got about %75 of the stuff there. and the only reason my dad sent a letter to them is because it was the same day i got my car (first time i ever drove the 240). but that is what i had to say. i will post pics later of ALL the receipts and total prices on each receipts.
Thanks,
-JJ

[J Phat]

oh my bad it says on the receipt $1500 for a used sr20det longblock. i remember i said ian order me a blacktop longblock. you said ok. and then once it got in i was looking at it and it didnt have a head on it after you told me i was going to have a blacktop head on it.

[J Phat]

ok so i just looked over all my reciepts and came up with the total of $17,454.84. i will be more than happy to post pics of all the receipts once i get my friend sean. i also know for a fact that there is some receipts that i didnt recieve from DC. but that does not matter to me.

[hOtPiNkDRFT]

oh my bad it says on the receipt $1500 for a used sr20det longblock. i remember i said ian order me a blacktop longblock. you said ok. and then once it got in i was looking at it and it didnt have a head on it after you told me i was going to have a blacktop head on it.


Soooo in other words you called Ian a Liar when you didnt have your facts straight to begin with...LMAO

[Griffin400]

Point is JJ PHAT is that not what you paid for anything (please post the reciepts if needed) but its the fact that you waited all this time for a thread like this to voice you bad experience and not say anything face to face, perfect time would be when you were at the shop earlier this week.

........on another note if you didnt agree with the price for the long block as you are stating now why did you pay?? Sounds like there is another side to this story!

[SpottedMango]

Well, let me go step by step according to what you are saying -

lol.... well actually my motor did shit out within the first month.

Do you have proof of it? Meaning, your car's still driving, so you must have proof with a date of purchase from another business?

the money isnt a problem for me or my father

This is true, but the valve of money will never be the same for you, compared to the rest of the world. How much would I wish at a lift of a finger, money will be right there.

ian you painted my boy kevins sil80 (HellOfAPrizeFght) pearl blue for 2.5-3.2k and you told me it would cost me 4.6-5k..... how can you explain that?


Easily, your boy Kevin brought a COMPLETELY stripped shell, with no motor, no interior, etc for us to paint. In order to get your vehicle to that standard, we would also have to do the same. Would you think painting the engine bay, jams, etc required no effort?

[SpottedMango]

You accused me of over charging you, and you were positive that I charged you $1800 for a short block as you have said a few times. Now that you can't provide an invoice with that number, it's all of a sudden, I promised you a black top. Again, why would you continue to come back to DC, if I've lied and over charged you so many times?

I can't believe this, there are some serious accusations here, but 'oh my bad' is all you can say when you got your foot stuck in your mouth?

Again, if you are just making things up, please stay out of the thread.

oh my bad it says on the receipt $1500 for a used sr20det longblock. i remember i said ian order me a blacktop longblock. you said ok. and then once it got in i was looking at it and it didnt have a head on it after you told me i was going to have a blacktop head on it.

[J Phat]

Well, let me go step by step according to what you are saying -

lol.... well actually my motor did shit out within the first month.

Do you have proof of it? Meaning, your car's still driving, so you must have proof with a date of purchase from another business?

the money isnt a problem for me or my father

This is true, but the valve of money will never be the same for you, compared to the rest of the world. How much would I wish at a lift of a finger, money will be right there.

ian you painted my boy kevins sil80 (HellOfAPrizeFght) pearl blue for 2.5-3.2k and you told me it would cost me 4.6-5k..... how can you explain that?


Easily, your boy Kevin brought a COMPLETELY stripped shell, with no motor, no interior, etc for us to paint. In order to get your vehicle to that standard, we would also have to do the same. Would you think painting the engine bay, jams, etc required no effort?

yes the motor did shit out and i have got proof. i could care less if you believe me or not. i really could. i have the receipts for EVERY bit of work that i have done to my car besides a few here and there. BUT i do have a receipt stating the date and when i got the fresh motor swap done for 2k and $500 bucks labor. i even sold the swap to a TR member.

and yes i can have access to money but as of the past few months i have been investing all my money into my car. my father has spent enough money on the car. and i have therefore tooken over on that.

yea but see ian i got a price quote from a couple other paint shops and to paint the bay, jams, and body its only like 4k even. i am currently getting my car painted and will get it back today or tomorrow and i didnt pay a lot of money at all. i am only getting the body painted now though but within a month or 2 i am going and getting the rest painted for a fair and reasonable price.

Well let me post up what i deleted earlier

"its not doo doo worms anymore its monster man eating worms!"

You see there is another side of the story!

hey why dont you STFU

You accused me of over charging you, and you were positive that I charged you $1800 for a short block as you have said a few times. Now that you can't provide an invoice with that number, it's all of a sudden, I promised you a black top. Again, why would you continue to come back to DC, if I've lied and over charged you so many times?

I can't believe this, there are some serious accusations here, but 'oh my bad' is all you can say when you got your foot stuck in your mouth?

Again, if you are just making things up, please stay out of the thread.
hahaha all i needed to say was what i already said. i will never recommend anyone to you again though. i told my buddy justin to go to DC and he got screwed. see you in the future.

[Kouki Crisp]

bahhh i'm done in here. glad to see eye to eye with you ian. hope your still open for business if i need something u got. like i said before i personally have never had anything done there. so i cant bitch.

i was jus vouching for the work i have seen and the aftermath.
(by the way. that block did throw a rod and he did have a new one installed at yonke for 2k+. but it was a whole motorset+labor for that price.) andi was there when he sold the block your shop installed and he sold it for 600 bucks to buy his N20 wet shot kit. w/out getting into receipts that should be a likely story. but if u need jj too he can produce a receipt for ALMOST everything done on that car.

im going to sit back an spectate now... hope all is cleared up, an we're straight.

-Sean

[jb96s14]

ian, first off you are the one that is attacking or bashing me by saying im a liar and im making shit up. i brought all the problems i had with what you did to your attention, i gave your guy a hand written list of the issues i had if i remeber correctly there were 16 problems if you want to see the list again im going to post it right now. while you did make some repairs when i brought them to your attention you ignored more all the repairs you completed will be marked with a C here goes:

1) paint was not blended properly on a pillars or roof
2)dust from wetsanding all over everything
3)loose fuse/relay box C
4)crushed cone filter C
5)cracking paint C
6)giant gap on bumper saggin lip C
7)pinstripe was painted over
8)no bulbs in corner lamp (this is funny; you said you had to order the pigtails/plugs from jdm market but i have some usdm 240 pigtails/plugs that fit in the lights fine, i think you said 45 a piece for the jdm's lol)
9)MAJOR ELECTRICAL PROBLEM. (also you say that its not your wiring but the eccs relay is still get power after the car is off; the power fc is not the cause. do some resaerch on nicoclub.com if you guys cant figure something out)
10)the boost controller wasnt hooked up properly C
11)the i/c pipe that leaks wouldnt allow the radiator cap to open C
12)suspension C
13) lost my wheel lock key
14) illegal headlight bulbs
15)dented hood
16)sanding marks on ds door
i can think of more but they arent on the original list i gave you, im not posting this to bash anyone dc did make some repairs but they charged me for most, i just want everyone that is reading this to know that i did not lie or try and cover anything up and for you to make that assumption is slanderous and all of this is documented ive been printing it so you can delete if you want. im not a dick or a bad guy by any means ive got plenty of friend to back me up on that, this is gonna sound gay but if you were in need id give you the shirt off my back. im not a liar or immature or what ever else you guys say, im straight up and down i have no reason to hide anything like i said before i will show my car to anyone that wants to see the work you did on it. my car was in your shop for 6 months; i shouldnt have had spend 6 or more hours in my garage trying to get it to run right.

[jb96s14]

i tell you waht im going to do, im going to take the car to another shop, have them write an estimate of how much it will cost to have the car finished properly and then im going to post it. i am at the point now that i want a full refund on all the work you charged for and didnt complete if you have a problem with that, i have no problem paying an attorney to sue the shit out of you.

[ekhatchboy]

How long has it been since the last visit to DC? just curious...

[ekhatchboy]

heh k...

oh hey Ian my name is Sherman I will be by later today to discuss a sales position with you!

[Griffin400]

^is this JJ PHAT?!

Thought "sean" never delt we us!

Ian knows what you spent in whole at the shop thats not the case. The point is that if you had a problem spending a shit load of money on a BLOCK or anything else, why is it that you come back and spend more money with us?!

[GradeA_TireFryer]

Not To Take Anyone's Side There Is Alway 2 Sides And Opions On A Disagreement, But Ian - Kind Of What We Just Went Thru! You Know What I Mean.

[Kouki Crisp]

<------Sean: most people like burgy 240 spend like 7-8k on the car alone. jj's car was a very INCOMPLETE shell. he spent 400 bucks on. which was actually pretty high considering the looks of it. his car now has full interior.


Everything below is jj speaking.

it has had a full motorset + install at dc ($2200 motorset alone) and 2 others at other shops.
HID's(275.00)
all new gaskets(approx. 300.00)
turbo timer. greddy full auto timer.(111.00 w/ harness)
tein s techs,(180.99)
k-sport rear upper control arms(165.00)
k-sport toe kit.(165.00)
New main seal F&R(25.00 for the part)
Tie rod. - tie rod ends.(186.62)
driven concepts tension rods(165.00)
leather shift boot(30.00)
tokico blues(183.00 rear only)
oil pressure sending unit(59.99)
new/used tranny (400.00)
power steering pump (80.00)
vibrant silicone cupplers(40.00)
sub-frame spacers(109.99)
electric fan repair(60.00)
rear diff pinion(16.99)
z32 fuel filter(19.99)
JDM 1/2 & 1/2's(100.00 both)
NGK plugs(11.96)
new sr20 coilpacks(160.00)
monkey magic front lip(160.00)
j30 vlsd (300.00)
ARP head stud bolts(149.99)
Silvia front end conversion(950.00)
motor mounts(252.29)
Battery Re-location(150.00) <---Did not receive receipt. best guestimate.
Auto to manual vert.(800.00)
new dash and all interior panels(800.00 dash only)
5-lug vert(460.00)
cross drilled and slotted rotors(430.00)
S14 SE's (600.00 all 4 new tires)
Brake Master cylinder(229.40)
HKS SSQ BOV(225.00)
BOV Flange.(30.00)
Greddy VSPL(990.00)
Greddy (trust) intake(98.00)
walbro 255lph fuel pump($120.00)
greddy hotpipe ($110.00)
ACT clutchkit ($484.90)
APEXi N! full turbo back 3" exhaust. ($499.00)
HKS downpipe ($175.00)
(NONE OF THIS INCLUDES LABOR/INSTALL/TAX.)

ALSO Misc. parts/labor/fluids/diagnostics etc...

All of this has been purchased from DC. Im literally reading it off the receipts. so u can get an idea of the money spent in this shop.

thanks for your time if u actually read all of that.

By the way. i also noticed how you forgot to explain why the cars were being transported around your shop on a forklift. who does that??


thanks,
JJ

[SpottedMango]

This will be the last portion that I will add to. Add on to Jordan T's post, I will post on what NOT purchased at Driven Concepts, and add the numbers up, does not total $17k.

it has had a full motorset + install at dc ($2200 motorset alone) - we installed a long block at $1500 for the long block, this was covered in the above posts, what are prices still changing?
HID's(275.00)
all new gaskets(approx. 300.00)
turbo timer. greddy full auto timer.(111.00 w/ harness)
tein s techs,(180.99)
k-sport rear upper control arms(165.00)
k-sport toe kit.(165.00)
New main seal F&R(25.00 for the part)
Tie rod. - tie rod ends.(186.62)
driven concepts tension rods(165.00)
leather shift boot(30.00)
tokico blues(183.00 rear only)
oil pressure sending unit(59.99)
new/used tranny (400.00)
power steering pump (80.00)
vibrant silicone cupplers(40.00)
sub-frame spacers(109.99)
electric fan repair(60.00)
rear diff pinion(16.99)
z32 fuel filter(19.99)
JDM 1/2 & 1/2's(100.00 both)
NGK plugs(11.96)
new sr20 coilpacks(160.00)
monkey magic front lip(160.00)
j30 vlsd (300.00)
ARP head stud bolts(149.99)
Silvia front end conversion(950.00) <--- Not us
motor mounts(252.29) <--- Not us
Battery Re-location(150.00) <---Did not receive receipt. best guestimate.
Auto to manual vert.(800.00) <--- Not us
new dash and all interior panels(800.00 dash only) <--- Not us
5-lug vert(460.00) <--- Not us
cross drilled and slotted rotors(430.00) <--- Not us
S14 SE's (600.00 all 4 new tires) <--- Not us
Brake Master cylinder(229.40) <--- Not us
HKS SSQ BOV(225.00) <--- Not us
BOV Flange.(30.00) <--- Not us
Greddy VSPL(990.00) <--- Not us
Greddy (trust) intake(98.00) <--- Not us
walbro 255lph fuel pump($120.00) <--- Not us
greddy hotpipe ($110.00) <--- Not us
ACT clutchkit ($484.90) <--- Not us
APEXi N! full turbo back 3" exhaust. ($499.00) <--- Not us
HKS downpipe ($175.00) <--- Not us

[Kouki Crisp]

This will be the last portion that I will add to. Add on to Jordan T's post, I will post on what NOT purchased at Driven Concepts, and add the numbers up, does not total $17k.

it has had a full motorset + install at dc ($2200 motorset alone) - we installed a long block at $1500 for the long block, this was covered in the above posts, what are prices still changing?
HID's(275.00)
all new gaskets(approx. 300.00)
turbo timer. greddy full auto timer.(111.00 w/ harness)
tein s techs,(180.99)
k-sport rear upper control arms(165.00)
k-sport toe kit.(165.00)
New main seal F&R(25.00 for the part)
Tie rod. - tie rod ends.(186.62)
driven concepts tension rods(165.00)
leather shift boot(30.00)
tokico blues(183.00 rear only)
oil pressure sending unit(59.99)
new/used tranny (400.00)
power steering pump (80.00)
vibrant silicone cupplers(40.00)
sub-frame spacers(109.99)
electric fan repair(60.00)
rear diff pinion(16.99)
z32 fuel filter(19.99)
JDM 1/2 & 1/2's(100.00 both)
NGK plugs(11.96)
new sr20 coilpacks(160.00)
monkey magic front lip(160.00)
j30 vlsd (300.00)
ARP head stud bolts(149.99)
Silvia front end conversion(950.00) <--- Not us
motor mounts(252.29) <--- Not us
Battery Re-location(150.00) <---Did not receive receipt. best guestimate.
Auto to manual vert.(800.00) <--- Not us
new dash and all interior panels(800.00 dash only) <--- Not us
5-lug vert(460.00) <--- Not us
cross drilled and slotted rotors(430.00) <--- Not us
S14 SE's (600.00 all 4 new tires) <--- Not us
Brake Master cylinder(229.40) <--- Not us
HKS SSQ BOV(225.00) <--- Not us
BOV Flange.(30.00) <--- Not us
Greddy VSPL(990.00) <--- Not us
Greddy (trust) intake(98.00) <--- Not us
walbro 255lph fuel pump($120.00) <--- Not us
greddy hotpipe ($110.00) <--- Not us
ACT clutchkit ($484.90) <--- Not us
APEXi N! full turbo back 3" exhaust. ($499.00) <--- Not us
HKS downpipe ($175.00) <--- Not us

Steve baker an ray z got all these parts from you ian. either way you look at it. if our reciept doesnt say Driven concepts on it. the money sits in DC's bank account. at least most of it.

ray made it pretty clear to us that the parts were bought from your shop or ordered thru it.

maybe the labor on those things was not you. but the parts were. and my numbers still seem to stand close to the amount above. which is approx. 15-20k. im working now and dont have the full time to dedicate to the post. so ill be on l8er tonight most likely.

thnx,
jj

[00ek]

Ian,

I am Fay Kolp, Robert Kolp's mother. I have read every message on this thread and I feel as though I need to respond. After Robert died, we wanted to use his life insurance money to fix up the one thing that he really loved in his life, his 2000 honda civic. I had to rely on his friends to tell me what he wanted on his car. The first two things we decided upon was a ksport Suspension and a VIS Carbon fiber hood. If Robert could have afforded these two things before he died those are the exact items he would have purchased.
Now I must admit at the begining I did not know the difference between Carbon Creations and VIS. My husband and I have a 1970 Chevy Nova, now the parts for that car I can talk about. However at this point I have done some homework and I also believe that the VIS hoods are a better product. I have also found that I can get the VIS Hood for about 579.oo Including shipping. And the average cost of the hood I received is about 480. I paid 599.20. Now I was not there in your shop on 6/22 when the hood was ordered, however my husband was. They were very clear that we wanted a VIS hood. Now we already had the issue with the ksports not being ordered and having to contact your shop to get that corrected, then the hood is not ordered
either. Yes I understand when you have an employee that does not do their job. I personally have been in management since you were in Jr High. But that is no excuse for the way I was treated this past week. Yes I was upset that for a second time the product we had ordered was not ordered but was assured it would be corrected. However when I was made aware of the fact that we were given the wrong hood on Monday evening 8/20, I told the boys I would call the shop on Tuesday.
On 8/21 at about 11:30 AM I called the first time. I asked for you because I was upset over a 3rd mix up and your name was all I had. The young man that answered the phone told me you were at lunch, I told him my problem and I told him I was upset. He told me he had to discuss the situation with you and would call back. (by the way I'm still waiting). I called back later and was told you had not returned, I suggested that they might want to call you on your cell and get me an answer. I waited more and called a third time. I was told you did not answer your cell. I told them I would be expecting an answer the next morning. At 1:00 on Wed 8/22, I called again. I got the same crap. I was put on hold and left there, hung up on, and not taken care of. By Thursday I had heard of others that had a time with your people also. And I was beyond upset I was pissed at this time. I called your shop a total of 17
times in 4 days, left numerous messages for you to clear this up, I spoke with 3 employees total, I can say at least 1 time it was Cody, one young man told me he had only been there 2 weeks, and the first one I talked to told me on Tuesday 8/21 he was the only one there.
On Thursday afternoon I sent an email to you on your website telling you I was contacting a consumer lawyer, News Channel 8's problem solver, and was going to post this on TR. I still received no reply from you or any of your employee's addressing my problem or any resolution. Now do I want a Carbon Creations hood even though you say the quality is the same, NO, let me ask this if you went to a restrauant and ordered a T-Bone Steak, and the waitress came back with a piece of chicken on the plate, and when you complained that was not what you ordered, and her response was, well it has the same nutritional value, would you be happy?
A 5 min. phone call and an apology would have been a much better Customer Service Response. Let me tell you I managed a Bank, you have never been cussed out until you been cussed at for taking someones Money!!!!
Fay Kolp

[Shadytrixta1]

der derrr nah man i think uneed to break it down into untrained monkey format for me... because STILL even if DC got a baller deal on say... the sil front. even 600.00 for it. shit thats still 600.00 in DC's pocket. isn't it????

kaaayyyyy deeeerrrrrrrrr

No if we found the sil front for $600 we would have to pay the $600 to purchase it...Then of course so everyone makes some money it might have been sold to Baker for $700-$750, meaning $150 profit for DC and Baker & Ray.

[TIM TIM TIM]

Thank you for the comment. Here's one problem that I see with what you said. I hear from EVERYONE, they don't want to point fingers. How should someone learn from their mistakes? How can a shop like Driven Concepts correct problems if we are not told? These are constructive criticism, in another words, you are not here to stir up trouble, rather trying to help someone/some place to better themselves to suit your expectations, therefore patron/spend your money with us. I am here to make money and that's what a business is out there to do. If a customer like you, have a problem, let us know. Because if it means that you are not going to spend your money at my shop, because of something simple, I don't think it's smart for a business owner like me not to listen to what customers like you have to say.

I appreciate VERY much for comments like yours. Not here to bash, but to make a point on how my business can strive. I believe it's very honorable to make great suggestions, rather sit behind a keyboard and criticize and making false claims.


bashing gets nobody anywhere. you seem to be a busy guy, IMO you should not be dealing with customers 1 on 1. as a business owner, your there to run it, do the paperwork, billing and just overlooking everything from the scedule to the actual work being done being up to your standards.. I dont know what you do or how you work. but a business your size cant have 4 sales guys and everyone want to deal directly with the owner.

[hOtPiNkDRFT]

bashing gets nobody anywhere. you seem to be a busy guy, IMO you should not be dealing with customers 1 on 1. as a business owner, your there to run it, do the paperwork, billing and just overlooking everything from the scedule to the actual work being done being up to your standards.. I dont know what you do or how you work. but a business your size cant have 4 sales guys and everyone want to deal directly with the owner.


AMEN- Although I have heard/ seen that some people refuse to deal with anyone else which makes it hard. I know there are a few customers with special needs or that just need to be handled with a certain finesse, but it cant be everyone, at least not just dealing exclusively with Ian, I am positive the rest of the staff can handle customers in the same fashion maybe even better that Ian, Who knows.;)

[memole]

Im going to chime in now...sounds like alot has calmed down a bit. Its true a lot of customers ask for ian directly... and I have heard the others in the front office asking if they can help them with anything. but they always insist on Ian himself... If the customers could understand that Ian himself is trying to run the business maybe things would go smoother for everybody. Let the sales staff help you. Ian is always busy or out of the shop alot handling business...usually picking up fab supplies or going to venders locally to pick up products. Give our sales staff a chance to prove that they can help you just as good as Ian. In one given day there is AT LEAST 40 messages that request Ian call them back. Thats hard for any one business owner to do in one day..or even two days. He is dealing not only with local customers but customers that are out of the country as well... Venders that are in Japan..etc.... he is handleing a lot of stuff. again let the sales staff help you guys first. Again just my two cents. and a side note... I work there and seen ian order a part for me about 4 weeks ago... and it still hasnt come in from the vendor... so its not just the walkins that have to wait for parts..but us as employees too.
Just me
Chris

[ekhatchboy]

Haha thanks for the rep guys i went by the shop and Ian was out and i was gonna drop back by but had some things come up i had to head back to the casa. However i did happen to find an evening job that will pay the bills with ease but if Ian wants to discuss this position with me still i am open for anything. maybe a part time even to be the one everyone comes to complain to and handles the ordering, sales, etc.... Ian if you are interested chime in or pm me thanks!

[slo_hatch93]

all im saying is dc is the shit and cody is fuckin awsome.....i will do business any day there...a mistake can be forgiven...but being ripped off is different...great job dc and much respect for doing what ever u can do for the consumer