SpottedMango
06-04-2007, 04:49 PM
Kirk has briefly touched this subject in a thread he had put up. I wanted to make sure that all our TR customers are also on the same page as well as everyone that works at Driven Concepts.
Driven Concepts is not an Internet based business, we actually occupy a pretty large store front and have a good number of employees. Due to past problems caused by employees abusing the ability to browse different Internet sites, we have blocked a good number of sites, which to include Tampa Racing. Kirk and I are the only people that can view Tampa Racing from Driven Concepts.
With that being said, during a normal business day, we have plenty of calls and other walk in customers to deal with. For those that are interested in purchasing products, have a complaint, need to speak with someone, you ALL are more then welcome to call 813-236-4500 and speak to ANYONE working at Driven Concepts. If telephone is not an option, e-mails can be sent to sales@drivenconcepts.net - We try to reply to e-mails as fast as we can, but it can take up to a few days before someone gets to it, please give us sufficent time to reply.
We do NOT live on Tampa Racing, but we cater to the community. Personally, I apprecaite the amount of work that goes into keeping this site up and the amount of information that are passed through, good or bad. With that in mind, we cater and offer to our TR customers cheaper then normal pricing, etc.
Some of you have mentioned that we have 'so many' unhappy customers, well, if these customers are unhappy and are not calling us and seeing if there's anything we can do, then there's NO WAY we can learn from our mistakes. Driven Concepts is a fairly new business and we are still learning. At times I am very flattered to be compared to other local shops such as XAT, RZ Motoring, etc......but a business that's been in business for about 1.5 years, compared to that of 6, 7, 8, 9, 10+ years, at times we might not be able to compare in the sense of experience. I know we do not have 100% customer satisfaction right now, but Driven Concepts is changing EVERYDAY and ONLY for the better.
For those long time customers of mine, that started dealing with Driven Concepts in the very beginning of DC. I appreciate your long time support! I do have to add that due to the growth of Driven Concepts, I am unable to provide the amount of personal time to each and every customer as I have before. I can assure you that ANY employee of Driven Concepts can and will offer the same type of customer service as I AM. If there's someone that you have spoken to and they have not satified your needs, there's NO need to come on TR or any other board, call and speak to the source. Call me or anyone in management and you will see a difference.
Driven Concepts is not an Internet based business, we actually occupy a pretty large store front and have a good number of employees. Due to past problems caused by employees abusing the ability to browse different Internet sites, we have blocked a good number of sites, which to include Tampa Racing. Kirk and I are the only people that can view Tampa Racing from Driven Concepts.
With that being said, during a normal business day, we have plenty of calls and other walk in customers to deal with. For those that are interested in purchasing products, have a complaint, need to speak with someone, you ALL are more then welcome to call 813-236-4500 and speak to ANYONE working at Driven Concepts. If telephone is not an option, e-mails can be sent to sales@drivenconcepts.net - We try to reply to e-mails as fast as we can, but it can take up to a few days before someone gets to it, please give us sufficent time to reply.
We do NOT live on Tampa Racing, but we cater to the community. Personally, I apprecaite the amount of work that goes into keeping this site up and the amount of information that are passed through, good or bad. With that in mind, we cater and offer to our TR customers cheaper then normal pricing, etc.
Some of you have mentioned that we have 'so many' unhappy customers, well, if these customers are unhappy and are not calling us and seeing if there's anything we can do, then there's NO WAY we can learn from our mistakes. Driven Concepts is a fairly new business and we are still learning. At times I am very flattered to be compared to other local shops such as XAT, RZ Motoring, etc......but a business that's been in business for about 1.5 years, compared to that of 6, 7, 8, 9, 10+ years, at times we might not be able to compare in the sense of experience. I know we do not have 100% customer satisfaction right now, but Driven Concepts is changing EVERYDAY and ONLY for the better.
For those long time customers of mine, that started dealing with Driven Concepts in the very beginning of DC. I appreciate your long time support! I do have to add that due to the growth of Driven Concepts, I am unable to provide the amount of personal time to each and every customer as I have before. I can assure you that ANY employee of Driven Concepts can and will offer the same type of customer service as I AM. If there's someone that you have spoken to and they have not satified your needs, there's NO need to come on TR or any other board, call and speak to the source. Call me or anyone in management and you will see a difference.