kender
11-12-2004, 09:52 PM
Dei customer service and tech support, not the product. this isn't audio but its alarms and they go hand in hand alot.
I think the dei alarms, the viper in particular, are awsome. However their customer service sucks. I called to try and get an install manual for a 791xv viper alarm ( the one with the lcd screen) the top of the viper line. I told them I was getting not one but 2 alarms. The first hting out of their mouth was if your not a dealer we can't give you the install manual, you have to goto a dealer to have it installed. I tried to explain that I have been to 3 of their dealers in the area and each one has fucked up something on the car.
my 01 civic would pop the trunk while I was driving down the highway, what does buzz off do? tells me to come in without an appointment and then yells at me when I show up without an appointment.
my crx was hacked up by brandon city stereo. I had wired the door locks, window modules, and door pop solenoids into the car. I labeled all the wires they needed and told them not to touch the agu fuse holders, I get the car back and they diked the 8gauge wire from the agu fuse holder and butt spliced it 3 inches from the fuse ( the fuse that has an allen wrench set screw used to disconnect the power wire from the fuse). I had all kinds of relays intermitantly clicking and they didn't help me when I brought up the problems.
so my answer was to go to car stereo shoppe in brandon, EVEN BIGGER MISTAKE. they hacked even more wires, fried a window module, and the viper brain. and what did they tell me? call dei yourself, we aren't going to deal with it. ( and this is back when they were dei dealers). I also found out just the other day why my horns burned out on me when the alarm went off.......they wired the horn straight into the siren so that the horn went off solid with the siren. Instead of using the horn honk wire that is like 2 wires over on the connector.
after I tell dei all theis they say well sometimes you get a bad experience but not everyone is like that......I'm sorry but 3 out of 3 installers that I went to fuck up and I'm supposed to goto the 4th?
so I try to explain that these installers are young 18-24 (for the most part) and can't tell a diode from a p/n junction ( if you understood that you know where I am coming from) ( if you didn't understand that they are the same thing). I tried to tell the guy that these "kids" are more likely to fry something than I am with a degree in electronics. The fucker tells me that the rules are rules and they can't give the instructions to me, "if god wanted them he would have to be a dealer". wtf. then he tries to say that dei has never given out the install guides, funny I downloaded a viper one a year and a half ago. he also tries to tell me that there is no such thing as a consumer installed viper, because they are not contractually allowed to be sold to the public without being installed first, this fucker has not been on ebay......ever.
the end result I still like the viper alarm, and I found the install guide elsewhere online 10 minutes later.
just a rant and heads up
1. dont expect help from these shitheads.
2. dont go to any of the shopps I listed in my rant....unless you like your car fucked up.
I think the dei alarms, the viper in particular, are awsome. However their customer service sucks. I called to try and get an install manual for a 791xv viper alarm ( the one with the lcd screen) the top of the viper line. I told them I was getting not one but 2 alarms. The first hting out of their mouth was if your not a dealer we can't give you the install manual, you have to goto a dealer to have it installed. I tried to explain that I have been to 3 of their dealers in the area and each one has fucked up something on the car.
my 01 civic would pop the trunk while I was driving down the highway, what does buzz off do? tells me to come in without an appointment and then yells at me when I show up without an appointment.
my crx was hacked up by brandon city stereo. I had wired the door locks, window modules, and door pop solenoids into the car. I labeled all the wires they needed and told them not to touch the agu fuse holders, I get the car back and they diked the 8gauge wire from the agu fuse holder and butt spliced it 3 inches from the fuse ( the fuse that has an allen wrench set screw used to disconnect the power wire from the fuse). I had all kinds of relays intermitantly clicking and they didn't help me when I brought up the problems.
so my answer was to go to car stereo shoppe in brandon, EVEN BIGGER MISTAKE. they hacked even more wires, fried a window module, and the viper brain. and what did they tell me? call dei yourself, we aren't going to deal with it. ( and this is back when they were dei dealers). I also found out just the other day why my horns burned out on me when the alarm went off.......they wired the horn straight into the siren so that the horn went off solid with the siren. Instead of using the horn honk wire that is like 2 wires over on the connector.
after I tell dei all theis they say well sometimes you get a bad experience but not everyone is like that......I'm sorry but 3 out of 3 installers that I went to fuck up and I'm supposed to goto the 4th?
so I try to explain that these installers are young 18-24 (for the most part) and can't tell a diode from a p/n junction ( if you understood that you know where I am coming from) ( if you didn't understand that they are the same thing). I tried to tell the guy that these "kids" are more likely to fry something than I am with a degree in electronics. The fucker tells me that the rules are rules and they can't give the instructions to me, "if god wanted them he would have to be a dealer". wtf. then he tries to say that dei has never given out the install guides, funny I downloaded a viper one a year and a half ago. he also tries to tell me that there is no such thing as a consumer installed viper, because they are not contractually allowed to be sold to the public without being installed first, this fucker has not been on ebay......ever.
the end result I still like the viper alarm, and I found the install guide elsewhere online 10 minutes later.
just a rant and heads up
1. dont expect help from these shitheads.
2. dont go to any of the shopps I listed in my rant....unless you like your car fucked up.